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I cancelled my dog’s policy in June as…
I cancelled my dog’s policy in June as we moved to a state that is not covered by Many Pets. I received written communication of the cancellation in June. I STILL continued to be charged every month since, despite multiple correspondences and requests to remove my information permanently from their system. They also stated they would refund me for an aberrant charge last month but still have not. It should not take five months to cancel someone’s account. I have reported this company to the BBB.
Insurer: ManyPets
By: Consumer
Great assistance!
Don was so patient with me and was able to assist me. He was professional and explained what to do in a manner which helped me to know what to do. Thanks Don!
Insurer: Fetch
By: Darlene Breedlove
Best and Easy Pet insurance
This is by far the best pet insurance. This is my first time having pet insurance and I am very satisfied. Thank you!! And my puppy thanks you too for all that is covered.
Insurer: Pets Best
By: Desiree
Customer service rep
Customer service rep. was knowledgeable, answered questions clearly and pleasantly. He was patient. It was a very positive experience.
Insurer: Trupanion
By: Carolina
Premium increase
Well, while I am grateful that I have been reimbursed for some of the vet costs, I am very surprised that Trupanion Canada has just sent notice of a 27% increase in monthly premium, and has gotten the information on the most recent claims wrong, and has not yet replied with any explanations. Their website assures that premiums only go up when costs increase in 'my area' generally, not specifically, but 27% is excessive, especially when combined with a drop in customer service quality.
Insurer: Trupanion Canada
By: Bev
Embrace Pet Insurance has been wonderful!!!
Embrace Pet Insurance has been wonderful! It is so easy to submit a claim and each claim is quickly evaluated and paid. The bonus for me is that the claim is paid directly into my bank account. Their documentation on what is and what is not covered is very easy to understand. I highly recommend Embrace Pet Insurance!
Insurer: Embrace
By: PJ F
Great website for filing claims
Easy filing of claims with prompt direct deposit payment.
Insurer: Spot
By: Karen Holien Buehrer
Excellent Experience
It's my belief that the people who tend to write reviews are the ones who are upset, who have an axe to grind (how often do you write a review because you're so darn satisfied!!). So I want to share my experience with Healthy Paws pet insurance. I've had Healthy Paws for my golden retriever since 2019. We purchased the policy when she was 1 year old, so prior to any pre-existing conditions. She had an unexpected dental issue with what was basically the dog version of ingrown "wisdom" teeth in 2020. While the policy does normally cover most dental issues, we were pleasantly surprised when we submitted a claim for her issue for ~$3500 and it was reimbursed, with an explanation why - in this case - although it was dental it was covered under the policy (we did not expect that). Fast forward to 2023. We live in the SF Bay area, so an expensive place to live - including vet care. Accordingly our policy goes up a decent amount every year (we are at ~110/month right now). In October, our dog develop dilated cardiomyopathy. We're probably $5000-6000 in vet bills in the last 60 days and Healthy Paws has reimbursed us for every bill we've submitted. Not only that, the submission process is incredibly easy and they typically direct deposit the funds into my bank account within 48 hours. I sincerely wish we were the customers who paid for nothing more than peace of mind, because our dog never got sick. Unfortunately, we're the customers who get to be thankful we purchased and maintained pet insurance for our pup who ended up with a chronic and expensive health condition. Our experience with Healthy Paws has been nothing short of wonderful and has made this very difficult time a little easier.
Insurer: Healthy Paws
By: C.S.
Salesman very knowledgeable and helped…
Salesman very knowledgeable and helped me make what I think is a good decision on a for a puppy. He answered all of my question in a well informed manner.
Insurer: Trupanion
By: Dena Hammond
There are occasions when there is a…
There are occasions when there is a protracted time to process claims.
Insurer: ASPCA
By: Lillian Durham