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Very quick turn around on reviewing
Very quick turn around on reviewing, approving and reimbursing submitted claims
Insurer: Pets Best
By: Pamela Webber
They are great they really help my dog
They are great they really help my dog
Insurer: Spot
By: Bradlee Cook
Fetch is amazing!!
I have a very accident prone lab who this year alone has cost me $10,000 in miscellaneous that bills. Fetch has been completely hassle free, has approved all of my submissions without question, and gives me peace of mind knowing I can get my dog, the proper care he needs, without worrying about the cost. I highly recommend fetch!!
Insurer: Fetch Canada
By: Shelby Wright
Spot Pet insurance is a life saver…
Spot Pet insurance has been a life saver literally. I was able to provide the medical care my puppy required knowing that Spot would cover with no issues.
Insurer: Spot
By: Jay Gee
Don't give a policy if you're not going to let your customers use it.
Happy to charge us for a policy for our cat while simultaneously denying any future claims due to a "lack of medical history" since we were out of the country for two years. Don't give a policy if you're not going to let your customers use it.
Insurer: Embrace
By: Customer
Mixed Review on Claim Reimbursement
Claims are easy to file. Routine care reimbursement is easy. Medical claim reimbursement is NOT. - Currently dealing with a small medical claim, less than $400. They're asking for vet records going back to 2022. This dog wasn't born until June 2023.
Insurer: Spot
By: Jennifer
Thrilled I've Got Fetch
I am so thrilled first, that I got pet insurance, and second - that I picked Fetch. Very easy to understand and straightforward. Response time has been pretty good as well! You receive frequent updates on claims and explanations on results. You can also pull up records even after a claim has been settled. Both of dogs came down with pneumonia this fall that would have been thousands in expenses with no recoup. Thanks to Fetch, that's not the case!
Insurer: Fetch
By: Pam Jahnke
Very disappointed with the service
Very disappointed with the service. I was with Fetch over 3 years and never submitted a claim. I have three animals with them paying over 2k annually for their premiums. In three years I’ve ONLY received $150 in total. My dogs had to get an extraction on their teeth and Fetch denied their claims as my dogs don’t go to the vet annually as its stated in some small fine print. My dogs are healthy and I wasn’t aware that they still need to get annual checkups. VERY DISAPPOINTED!!
Insurer: Fetch
By: L A
Simple and straightforward process for claims
Submitting claims is super easy and the follow up communication until we received our reimbursement kept us updated with the process.
Insurer: Fetch Canada
By: Lori Chang-Shivji
Getting better
Waited for auto deposit get set up but it took too long my claim became denied. Processing times are horrible.
Insurer: Fetch Canada
By: Andy