224,745+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,745 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Positive experience
During the past 10 years of working with Pet-First (now MetLife), I have had good service for my pets (3 West Highland Terriers). I find their customer service team especially helpful. Please keep up the good work and don't fall into such cost savings for your organization that you go the way of many healthcare (pet and human) companies today. Thank you and we look forward to continued positive support with our pet.
Insurer: MetLife
By: Veronica
Simple and easy.
I have only enrolled. I have not needed to use it yet. So this review is strictly on the enrollment process. Information was easy to understand and enrollment was very simple as well. I found Spot to have the best balance of cost vs benefits
Insurer: Spot
By: Marta Masslon
Very simple process to write a policy
Very simple process to write a policy. Only took about 10 minutes.
Insurer: Sonnet
By: Abdul
It was great and easy to do
It was great and easy to do
Insurer: Spot
By: Alexis Robles
Prompt review of claim and subsequent…
Prompt review of claim and subsequent payment
Insurer: Pets Best
By: John
No sense of responsability and MEDIOCRE customer service
This company has been OK (no claims so far) until we had to update our credit card expiration date. After calling EACH month for FOUR months in a row because of payment issues, it appears that their system is unable to process credit card update!!!! Each month, i get messages from them threating to end the policy because the payment does not go through and each month i call back to do the payment with the exact same card that is on file and it goes perfectly fine. Customer service basically said there is no solution and they are looking into it but I, as a customer, have to provide them with another payment method and there is nothing they can do on their end. I disagree because ALL my bills, more than 10, go through the same card with automatic billing without any issue and I am not going to open another card just for Trupanion. I was then advised that I can end my policy at any time, which basically means, Trupanion doesn't care if I stay or not as customer. I had requested multiple times to speak with a supervisor but no one is available and I will only be called back in a week. I have not had to put in a claim but and honestly this whole incident does not inspire any trust in me. Trupanion does not have a sens of responsability toward their customers and I am definitely changing insurer for my dog.
Insurer: Trupanion Canada
By: Ni
I was insured with you guys and…
I was insured with you guys and apparently a payment was missed because the direct deposit payment info and date wasn't updated. this caused issues with other insurance companies as they assumed i legitimately missed insurance payments... My Policy was cancelled and I was told I had a credit. Giving sonnet another chance. paid insurance in full for a year to see how I'm going to be treated. Hopefully will get a decent rate after paying 1500$ out of pocket as up front cost.
Insurer: Sonnet
By: Kevin Lavoie
Customer service was great and answered…
Customer service was great and answered all my questions so I could pick the best plan for our puppy.
Insurer: ManyPets
By: Hoagie’s Mom
Adding a new pet
I had a great experience with the representative I spoke to. She was very helpful in setting up my other dog’s policy and made the process quick and painless. She clearly outlined how much it would cost me for pet insurance of 2 animals and what my options were. I highly recommend ManyPets!
Insurer: ManyPets
By: Erin
The process is easy and reimbursement…
The process is easy and reimbursement is not a long wait. Love the timely feedback and explanation of benefits.
Insurer: Pets Best
By: Anastasia Bahadur