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I very much liked the ease of talking…
I very much liked the ease of talking to a rep. All of the company reps were sweet, knowledgeable, and kind. Even the one who took my cancellation notice was friendly and never tried to change my mind or sell me anything. I adopted my Coda one day after putting my 20+ yr old Pepper to sleep for serious kidney issues. I wanted full coverage for the new one so I didn't have to spend huge money if she was found to suffer from kidney issues as well. She had been to a vet once with previous owner and from that ONE visit, they refused to cover her for any kidney issues due to one lab done 2 yrs previous. I will care for this lil girl the remainder of her days, but them considering her a bad risk due to ONE lab, irritated me beyond my ability to continue with the now over $400/yr. coverage rate which was much higher than her initial yr. coverage. Nope, I am NOT paying for other pets issues and rate increase because of ONE lab. I am a retired R.N. and have worked with insurance companies all of my career. If this had been a human being I would have been appalled, however I am simply angry with it being a pet. My income is fixed. I can't afford outrageous jumps in a policy coverage rate in only one year especially if it will not cover the health issues I most worry over. I will simply put money aside monthly for her vetting. Give me rationale for this massive rate increase at least, before simply billing me. ( she was seen by her vet ONCE in this past year for her distemper inj. and I never bothered to submit it thinking it would push her fee up. I was wrong, and should have known it would go up anyway). Insurance was a waste for Coda and I.
Insurer: Embrace
By: Suzanne Hobbs
Great plan options and easy to use app.
Great plan options and easy to use app.
Insurer: Spot
By: Jeannell Thomas
Excellent care and service
Excellent care and service! I had a few questions when filling out the form. I called 2x and both times got to speak to a real person who was very knowledgeable, helpful and kind! The submission process was super easy (my questions were in regard to multiple visits for one accident). I got an email pretty much right away saying it was being processed. I chose to have money sent directly to my checking account. Within a week my refund was in my account. It was amazing! Highly recommend SPOT insurance. Most importantly my pup is doing well but not having to worry about a bill I could not afford was such a relief! Thank you SPOT for wonderful care of Finbar and me!
Insurer: Spot
By: Pauline Connaughton
Got a good amount of money back
Got a good amount of money back. It did take a while to review claim but it was a good amount.
Insurer: Spot
By: Meri
Filing a claim was very easy and the…
Filing a claim was very easy and the processing took days. Very convenient.
Insurer: Spot
By: Neal Carnes
Clearly defined the customer needs and…
Clearly defined the customer needs and concern with great patience and respect.
Insurer: Fetch Canada
By: nanda kumar
Spot is professional and prompt when…
Spot is professional and prompt when dealing with claims. They are very polite and helpful when answering questions on the phone. Would definitely recommend them.
Insurer: Spot
By: Freddie
GET A DIFFERENT PET INSURANCE
There are pet insurances out there that will actually be beneficial… this one isn’t it. To start off at the smallest complaint, you are never reimbursed in time. It consistently takes a couple months for me to hear back. Second, their math just isn’t mathing. I spent $600 at an emergency vet hospital and only got $293 back. Somehow the insurances math is to take a deductible AND copay for each individual treatment even tho it was at one vet apt. Let me explain better. My dog was attacked so he had to get wound one flushed, wound two flushed, wound three flushed, all three wounds looked at, two different medications, a shot and an examine. Instead of doing one copay for the visit the insurance charged me 10 co-pays and 10 deductibles. One copay and deductible per thing the vet did at the hospital. Thirdly, my dog received a laceration to the face because he accidentally cut his snout on a corner. Then he got attacked (above) which resulted in a laceration. Now his insurance won’t cover any other cuts/lacerations for 18 more months. Fourth, i rescued a second dog and immediately got him insurance as well. 48 hours later i was told that his insurance was active and i could start using it. Great. So we go to the vet for an all over exam and find out that he has a rare form of kidney disease in the very early stages. I did this 10 days after i was told his insurance was good to be used. Well the insurance company won’t cover anything to do with his kidney ever because it was diagnosed before 14 days after his insurance was activated. Fifth, three months into my second dogs insurance he got a slight tear to his acl. Pet insurance won’t cover any of it either because it happened before the 6th month mark. Plz get a different dog insurance.
Insurer: Pets Best
By: Rachel
Would not recommend this company to…
Would not recommend this company to anyone, their explanation for not covering my dogs tplo surgery was that since she had the same surgery 2 years prior, that they considered it bilateral and will not cover it. So it's like they are saying if there's a chance of a disease or ailments then they can get out of the coverage. We all hope nothing happens to us or our pets, but we can't predict what can happen with our health but they seem to think if there is a chance they'll weasel their way out of paying your claim.
Insurer: Spot
By: Robert Smith