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So far I have only used the wellness…
So far I have only used the wellness plan, but I have been reimbursed quickly. It is so easy to submit claims on the app and everything is done seamlessly.
Insurer: Spot
By: Michelle Bowman
Responsive, easy to file claims company!
This is a great, responsive company. I have been 100% pleased so far. I’m “sold”!
Insurer: Spot
By: Victoria
Staff were knowledgable and…
Staff were knowledgable and professional. The claim submission process was easy and efficient. The claim processing was also efficient and timely.
Insurer: Embrace
By: Susan L.
DO NOT DO IT! AVOID AT ALL COSTS
I signed up with Metlife Pet Insurance in March of 2023. Have filed over $900 in medical treatment for two of my pets with MetLife Pet Insurance. I was told by an agent that my insurance would cover all injuries and illnesses after 2 week waiting period and for treatments such as spaying and neutering. Every single one of my claims have been denied. I reported my one-month-old kittens (who are two from the same litter) exact age. Metlife inputted the incorrect age for one, by 2 years! When I caught the mistake later, they reset my policy and had me restart my deductible payment, for THEIR administrative error. This pet insurance company is scamming customers by making it difficult to reimburse claims. I contacted customer service in mid-October to assist. They informed me the review would take 3-4 business days. It has now been over 6 weeks with no response. I have other friends and family who are sharing similar complaints. I should have known their monthly payments for the amount of supposed coverage was too good to be true. I will be following up with California Department of Insurance to flag these fraudulent practices by misstating their services upon enrollment.
Insurer: MetLife
By: Karla Elhadidy
Easy and efficient filing claims
Easy and efficient filing claims
Insurer: Spot
By: Barbara Brohm
Processing times take way too long in…
Processing times take way too long in my opinion.
Insurer: ASPCA
By: Cody Gumeringer
HORRIBLE PRACTICES OF REJECTING CLAIMS
I signed up with Metlife Pet Insurance in March of 2023. Have filed over $900 in medical treatment for two of my pets with MetLife Pet Insurance. I was told by an agent that my insurance would cover all injuries and illnesses after 2 week waiting period and for treatments such as spaying and neutering. Every single one of my claims have been denied. I reported my one-month-old kittens who are two from the same litter, exact age. Metlife inputted the incorrect age for one of the kittens by 2 years! When I caught the mistake later, they reset my policy and had me restart my deductible payment, for THEIR administrative error. This pet insurance company is scamming customers by making it difficult to reimburse claims. I contacted customer service in mid-October to assist. They informed me the review would take 3-4 business days. It has now been over 6 weeks with no response. I have other friends and family who are sharing similar complaints. I should have known their monthly payments for the amount of supposed coverage was too good to be true. I will be following up with California Department of Insurance to flag these fraudulent practices by misstating their services upon enrollment.
Insurer: MetLife
By: Atziri
Could be better
I think more services and vaccines should be covered preventative.
Insurer: ASPCA
By: Lori
Easy to file claim and rapid response!!!
Easy to file claim and rapid response!!!
Insurer: Spot
By: Cindy Greenberg
It’s very easy to submit claims and in…
It’s very easy to submit claims and in the past, reimbursement has been fast.
Insurer: Embrace
By: Michael D Kutella