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Too long for reimbursement
Too long for reimbursement
Insurer: Pets Best
By: Kristen S
despite some points for improvement, a positive experience.
I've had the insurance for a year and it's been extremely helpful. Just this year, my 7-year-old dog, who has never been ill, started having various problems. Some of them unfortunately started during the waiting period and were treated as pre-existing conditions, but the rest were covered and were our salvation. On a positive note, they didn't increase my price absurdly after a year, even though I had used their insurance (unlike Trupanion who DOUBLED the deductible for my other dog who didn't even use the insurance). a negative point is that the website is limited and there's no customer service, so for most things you have to call. Reimbursement also takes forever (it's taken 40 days but on average it takes 20-30) but overall I'm very satisfied.
Insurer: Pets Plus Us
By: Juliana
Very responsive!!!!
I am glad I found Spot pet, they’re very quick and responsive.
Insurer: Spot
By: Anna Ivanyan
Horrible Insurance - Stay Away
Figo does not honor their insurance - and goes out of their way to say no. I took dog to the ER vet for a severely torn toenail. They had to sedate my dog to remove it. Figo denied the claim saying that the ER diagnostic fee is not covered and that the toenail procedure cost was in excess. This is my first claim, and the total bill was around $440. Less my $250 deductible and 80% average, Figo should have paid out about $150. Why have insurance if I can’t use it? This policy was purchased through Costco.
Insurer: Figo
By: Mike M.
A Human Being, not a Bot!
Stephanie was great! I so appreciate having a human being to talk to about the policy options. Also, a very simple, intuitive claims process. 😊
Insurer: Prudent Pet
By: Nancy Strouth
Very please with Trupanion
I am pleased with their professionalism, and genuine concern for my puppy that needed surgery. She was only a puppy and I was concerned they would not cover anything, but they did cover what I see as a generous amount. I thank them for that. Unexpected pet expenses are difficult to manage and their help with payment made it that much easier.
Insurer: Trupanion Canada
By: Sandra Giles
Good coverage, hate the cancellation process.
I have no problem with the service they are providing. They cover what they say they will cover. It’s when I went to cancel my membership that I have an issue. They make you call them, which is whatever, but instead of just letting me cancel I got transferred over to another person who’s, I’m assuming, entire job is to try to retain members. This man was nothing short of condescending and rude. All I was trying to do was cancel and i was met with scare tactics and when I informed this person I work in the veterinary field (so yes I do know how much things cost and different serious medical conditions), I suddenly was being questioned and given a pop quiz on the cost of an MRI and that my plan to just make a savings account for my kitties (what one of the doctors I worked with did) was a dumb idea. Before this I was considering rejoining at a later time but because of this kind of treatment I don’t think so anymore. Most people don’t appreciate being pressured into keeping a membership and I wish companies would stop acting like this practice works.
Insurer: Trupanion
By: Lauren L
Hands down the best most efficient…
Hands down the best most efficient insurance company you will ever find . They are always there for me and my cat Chloe, I got my last reimbursement in 10 days, they are amazing and I am so thanks I have them!
Insurer: Embrace
By: Jackie Heise
Very easy and convenient!
Very easy and convenient!
Insurer: Spot
By: Lilian Craig