225,027+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,027 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Ur not really helping ppl get care for…
Ur not really helping ppl get care for their pets when they have to pay out of pocket then be reimbursed. The point is they don't have it. That's why they try to be smart and get pet insurance.
Insurer: Pumpkin
By: customer
Majority of claim not covered under…
Majority of claim not covered under policy.
Insurer: Pets Best
By: Dale Parr
Enrollment was really easy and…
Enrollment was really easy and convenient.
Insurer: Spot
By: Diana Gebhart
I got billed twice after changing my…
I got billed twice after changing my payment date, which the agent said would be simple enough, then got billed on Feb 20th for my last payment of my policy and the FIRST payment of my RENEWED policy which usually came out in March. I tried calling two agents and they explained it was to keep my payments up to date, which didn't make sense. I am waiting for a supervisors call on Monday. If I could afford it, I'd change companies, this is the third time I've recieved terrible customer service
Insurer: Sonnet
By: Mimi Rupp
Double Charged for premium
We have used Nationwide pet insurance for decades (formerly VPI). As our dog ages (now 9.5 years), our premiums have increased dramatically. However, given the breed (Doberman) and breed-related health challenges, this is an expense we happily pay. We paid off our annual premium on 2/22/23 and we were double charged $1295.00. I called Nationwide and they agreed and quite nonchalantly said, "oh this should drop off in 3-5 business days and further said "it's in the cloud and there is nothing we can do about it." ABSOLUTELY ABYSMAL CUSTOMER SERVICE. ***. Update *** I received the following reply from Nationwide and appreciate their prompt review. "I do see that we are authorizing one payment in the amount of $1295.91 and holding the same funds until the initial payment processes successfully. Sadly, when a payment is over a certain amount, the Banks auto hold the funds to ensure the payment processes." Nevertheless, I wish Nationwide would publicly state the reason behind this practice. It seems they are able to use customer funds with no regard to any inconvenience caused by significant holds, i.e. over $1K - this is, IMO, a terrible business model.
Insurer: Nationwide
By: Mary Katherine Flanagan
Great Pet Insurance
All the help I received in deciding if this was the right plan for my kitten. Great customer service
Insurer: Pumpkin
By: Jen
Great Value for the Money
I've had a wonderful experience for years with Healthy Paws Pet Insurance. They've been there always when needed. This is my first experience utilizing pet insurance and surely not my last given the great benefit gained from minimal monthly fee. Thank you for being there Health Paws!
Insurer: Healthy Paws
By: Patty
Fetchpet Insurance is A Bunch of Crooks!
I submitted a claim for my baby on 2/10/23 w/paid bills attached and his records from the vet.. I was told my claim would be paid in 5-7 days with ACH deposit. Then I was told 15 days. Today, I was told the rest of his records were needed. Fetchpet was sent his med documents with the claim. Now I’m being told I can’t be reimbursed?!! I just cancelled both policies on my two babies and I will NEVER recommend Fetchpet to anyone! I basically paid four months of premiums for NOTHING! because these clowns are not reimbursing me for my baby’s claim I submitted on 2/10/23. Freaking Thieves!!!
Insurer: Fetch
By: Nanlisha
Thank you!
I recently asked for a re-review of my dog's surgery coverage. Your willingness to reconsider my costs was sincerely surprising. Thank you!
Insurer: Pets Best
By: anne wolf
Fetchpet Insurance is A Bunch of Crooks!
I submitted a claim for my baby on 2/10/23 w/paid bills attached and his records from the vet.. I was told my claim would be paid in 5-7 days with ACH deposit. Then I was told 15 days. Today, I was told the rest of his records were needed. Fetchpet was sent his med documents with the claim. Now I’m being told I can’t be reimbursed?!! I just cancelled both policies on my two babies and I will NEVER recommend Fetchpet to anyone! I basically paid four months of premiums for NOTHING! because these clowns are not reimbursing me for my baby’s claim I submitted on 2/10/23. Freaking Thieves!!!
Insurer: Fetch Canada
By: Nanlisha