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Always wonderful
Always wonderful! Grateful they take care of our pets too.
Insurer: Embrace
By: ashlee levitch
I will only give them a "1 STAR" I have…
I will only give them a "1 STAR" I have NOT had A GOOD EXERIENCE with ASPCA on my Claim reimbursement and their app is not user friendly to type anything regarding your claim. This is very frustrating even after I emailed them invoices, they are requiring much more stuff that does not make sense. I feel they are just trying to buy time to deny my claim. I will cancel and look elsewhere for insurance for my furbaby Ms. Felix.
Insurer: ASPCA
By: Juanita Gonzales
Very Confusing Coverage
Very confusing coverage. Had Complete coverage and Preventive Care Basics for two cats. Took both to vet for annual wellness visit, which is reimbursed under the Preventive Care Basics plan. One cat had a tender knee when vet touched him, asked us if he had been acting differently. Nothing outstanding but we had noticed he walked down stairs and played differently as if protecting his left back leg. As a result of that visit, we were denied reimbursement because the Vet found an issue during his annual preventative visit. ASPCA or underwriter stated because the vet found an issue the appointment changed from annual visit to Complete coverage and deductible applies, regardless of the fact the receipt proves his appointment was an annual wellness visit. There are too many pet insurance companies to fight about claims with one. I pay around $80.00 a month for both cats. The office visit was $70.00. We should have been reimbursed $50.00 for office visit but was denied.
Insurer: ASPCA
By: Customer
got nothing for all I paid
After paying my $50.00 premium for months I took my dog into vet. She was treated and the bill was $632.55. I had a $500 deductible and 80% return. I was expecting the $500 would come off leaving me 80% of $132.55. They took the 20% leaving $506.51 Then they took the $500 so they now owe me $6.04. Less than 1%. If they were honest they would have taken the $500 from the bill and the 20% from the remaining 132.00
Insurer: ManyPets
By: walter
Be willing to empathize with a member's…
Be willing to empathize with a member's situation and negotiate. Some things are out of a person's control and not everything is concrete (black and white).
Insurer: Embrace
By: dogsrule peopledrool
Satisfied overall, some improvement opportunities
Overall we have been very happy with pets best and our insurance policy. The website is easy to use and claims are easy to submit. Anytime I have had to call the support has been friendly and helpful. The areas for improvement are the claim processing time. It almost always takes longer than the initial quote, even when they have everything from the vet. We did have to do a little back and forth on one recent claim due to them not reaching out to our vet for the records they needed and not communicating with us about issues. Eventually it got fixed and the person on the phone was helpful in figuring out all out.
Insurer: Pets Best
By: Ariel
A refreshingly open and caring…
A refreshingly open and caring insurance company.
Insurer: Trupanion
By: Tim D.
You took my money!!!
You took my money even though I canceled twice!!! And I even called to make sure that it got refunded and you still took it because it’s not pending in my account anymore!! Give me my damn money back!!
Insurer: Trupanion
By: Theresa
Thank goodness I have Healthy Paws
Thank goodness I have Healthy Paws! I have a senior lab (now) and he's dealing with arthritis. Healthy Paws enables me to do everything I can for him, which if I didn't have pet insurance, I would never be able to afford.
Insurer: Healthy Paws
By: Jolie