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Pet parents across the U.S. and Canada have left over 225,079 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Thankful for Fetch
Thankful for Fetch, it has covered a lot of bills this past year. It wasn't without challenges though. If it wasn't for Fetch's superhero Anne W., I would have pulled my hair out due to frustrations with the app and loading info. She has helped me in so many ways to make the whole Fetch claims invoicing process easier. She's very professional, caring and kind. She takes care of details that I have been unable to do. She has helped me at every step of the way. I believe she has gone above and beyond in helping me. I really wouldn't be able to do this without her help. I would have had to cancel if it wasn't for Ann's help. I have found the app to be glitchy so I think it still needs some work, and I am not happy about some of their policy changes after I purchased my policy. But I am VERY THANKFUL that I have FETCH for my dogs as they have gotten older and they have had some health issues and Fetch has really helped with their medical costs. Anne has made certain that all my receipts go through so I can get reimbursed. There used to be more time allotted to turn and receipts and I struggle with getting them all in. I was about ready to cancel my policy because I just couldn't get all the invoices in correctly. But then Anne helped me and made everything so much better and easier and I kept my policy and I'm really glad I did. If it wasn't for the combination of Fetch and Anne we would have had so much more in medical costs this past year. Anne made really good suggestions on my dogs policies as well. Anne has made working with Fetch so much easier as I can get bogged down with details and I know she cares and has my dogs best interests at heart. Thank you so much Anne. Thank you Fetch for covering my
Insurer: Fetch
By: heidi
I received my plan information quickly.
I received my plan information quickly.
Insurer: ASPCA
By: Robin Brown
Robbery
The effective date after purchasing insurance is way too late. I incurred $4,300 of vet bills after my dog became sick with parvo 3 days after paying for a full year of insurance. $0 reimbursed.
Insurer: Spot
By: Justin Kessler
Negative stars! Buyer beware!!!
If I could give it, negative stars, I would. Worst experience I’ve ever had in my life. Buyer beware!!!! This has gone on for so many months now that I’ve asked for numerous updates and there still has been no payout to a Gastro International issue. It’s been months now!! I’m going to write a review in every dog breed group I am in and Google, yelp everywhere for people to be aware this is how you treat your clients. Absolute worst experience ever and I’m never signing up again. Horrible!! People need to know how they’re going to be treated. I wish someone would have told me. Pay me the money you owe me already. This has been such a scam!!
Insurer: Embrace
By: Glenda Weygant
Pet claims
Its so easy to submit a claim and the "wait time" is quick. MetLife Pet Insurance is prompt, convenient and the C/S department is extremely helpful.
Insurer: MetLife
By: Joanne
Even if I make a mistake they are so…
Even if I make a mistake they are so kind and helpful.
Insurer: Embrace
By: Katherine
My pet died over 6 months ago
My pet died 6 months ago. Embrace refuses to terminate his policy, and continues to collect premiums each month. Serious problem! Update: Embrace has posted here that they resolved the problem, but in fact they debited my account for March, and have not credited back the over $500 in mistaken and unresolved auto-debits since last August!
Insurer: Embrace
By: Peter Howard
Embrace Pet Insurance is absolutely a…
Embrace Pet Insurance is absolutely a life saver. We have had the top line policy for out kitty for years, and I can't say enough good things about the claims process. We've never had any trouble getting reimbursed what we are due under our policy. The claims process is super quick and easy, with all of it being done with an online portal where you upload your itemized vet bill. And the few times I've had to talk to a customer service representative, they've been abundantly friendly and helpful. I have recommended Embrace to several friends, and they've also been incredibly happy and grateful for the coverage.
Insurer: Embrace
By: Anna
Super easy to set up coverage for our…
Super easy to set up coverage for our sweet new fur baby Brie. We're so thankful for the ease of our first experience and hope all aspects of using the coverage will be just as easy and painless.
Insurer: ASPCA
By: Raquel
So far so good
it was easy to sign up for and there were many ways to customize the coverage as well as the costs. I have not had a vet claim yet, so not sure how that will go.
Insurer: ManyPets
By: Pattie Phillips