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Processing times take way too long in…
Processing times take way too long in my opinion.
Insurer: ASPCA
By: Cody Gumeringer
HORRIBLE PRACTICES OF REJECTING CLAIMS
I signed up with Metlife Pet Insurance in March of 2023. Have filed over $900 in medical treatment for two of my pets with MetLife Pet Insurance. I was told by an agent that my insurance would cover all injuries and illnesses after 2 week waiting period and for treatments such as spaying and neutering. Every single one of my claims have been denied. I reported my one-month-old kittens who are two from the same litter, exact age. Metlife inputted the incorrect age for one of the kittens by 2 years! When I caught the mistake later, they reset my policy and had me restart my deductible payment, for THEIR administrative error. This pet insurance company is scamming customers by making it difficult to reimburse claims. I contacted customer service in mid-October to assist. They informed me the review would take 3-4 business days. It has now been over 6 weeks with no response. I have other friends and family who are sharing similar complaints. I should have known their monthly payments for the amount of supposed coverage was too good to be true. I will be following up with California Department of Insurance to flag these fraudulent practices by misstating their services upon enrollment.
Insurer: MetLife
By: Atziri
Could be better
I think more services and vaccines should be covered preventative.
Insurer: ASPCA
By: Lori
Easy to file claim and rapid response!!!
Easy to file claim and rapid response!!!
Insurer: Spot
By: Cindy Greenberg
It’s very easy to submit claims and in…
It’s very easy to submit claims and in the past, reimbursement has been fast.
Insurer: Embrace
By: Michael D Kutella
Great Choice
I read about all insurances offered at the time I purchased my baby almost 31/2 yrs ago and what swayed me most in addition to the benefits is Caesars endorsement. Spot has great customer service and processes claims promptly. Their site is user friendly.
Insurer: Spot
By: Helene
Great company
One of my dogs tore her left acl, then 3 months later, she tore her right. Healthy Paws reimbursed us 80% of the cost for each. They also have reimbursed us for medications that are used for her pain. Having them has given us piece of mind. They even checked in with us to see how she was doing.
Insurer: Healthy Paws
By: Teresa
After researching many pet insurance…
After researching many pet insurance companies, I decided on Spot and am so happy I did! My 1st claim was processed within a couple days and felt we definitely know we made the right choice!
Insurer: Spot
By: WC
Didn’t work for me.
Every time I put in a claim the dates don’t work -making my claim unable to submit it
Insurer: ASPCA
By: Jennifer
Best Pet Insurance Available!
We've had Healthy Paws pet insurance for our dachshund since we got him four years ago and have always had a positive experience with claims being processed easily and quickly. He recently needed emergency spinal surgery and hospitalization for three days. Even though this claim was extremely high and included three pages of charges, everything was processed quickly, helping us avoid any financial difficulties in caring for our little man. On top of that, they reached out to us to see how he was doing. It was a very pleasant surprise to see an insurance company care so much. We've recommended Healthy Paws to all our friends with pets.
Insurer: Healthy Paws
By: Brett