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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Fast claim process and reimbursement
Fast claim process and reimbursement. Having insurance with spot definitely gives me a peace of mind!
Insurer: Spot
By: Angela
Terrible insurance don’t get it
It’s awful insurance. Do yourself a favor and avoid all the inconveniences of getting this insurance. It’s crap!
Insurer: Spot
By: Janette crystal
I have 2 pets with Fetch
I have 2 pets with Fetch. Your costs increased too much and I am told it is due to other claims in my state of Maryland. This is a standard statement and an excuse to increase costs on pet parents like me who have 2 dogs with chronic illnesses. In addition, your claim turn around take way too long. Lemonade pet insurance reimburses you within 24 hours. Hope you mention this to someone in an upper management position before you lose good pet parents. Also, your APP is terrible, glitches and letters written over letters so you cannot even read the page.
Insurer: Fetch
By: Gail Fowble
We're not happy with Embrace
We're not happy with Embrace. For several surgeries on our dog, Embrace refuses payment claiming the issue was based on allergies, a pre- existing condition. For the amount we ended up paying out of pocket (this years quote was over $225 a month) had we put the money aside each month, we would have had the money saved to pay for the surgeries. Pet insurance is NOT worth it.
Insurer: Embrace
By: Pamela Gillispie
Great Company
Easy sign up process.i also like the fact that they pay vet directly.know one else does it.
Insurer: Trupanion
By: Mike Andino
Don't cover routine visits
Don't cover routine visits
Insurer: Trupanion
By: customer
Unscrupulous Claims Department
I've had my policy for over 10 years. This is my second claim. My last claim 9 years ago was handled incredibly claim. My last claim was clearly handled deceitfully. My dog was taken in for a biopsy to have 2 mysterious polyps removed. Trupanion treated one as a treatment for Nexus and the other for Hamartoma so they could treat as two conditions, split the bill (so that $500 deductible could be deducted from both) and not pay me anything. There was no mention of either on the bill. Clearly, it's an attempt to avoid paying a modest sum of $330 on a $1000 bill (after deductible and co-pay) after I've paid them $1400 in premiums this year alone. If this is how they treat a small payment I would hate to see how they handle a bigger payment.
Insurer: Trupanion
By: Sammy Oh
It’s so easy to submit claims and get…
It’s so easy to submit claims and get reimbursed for the cost.
Insurer: Embrace
By: Michael D Kutella
Excellent Service
Always responsive and prompt on payments. Like that you can choose your deductible amount and amount of coverage.
Insurer: Spot
By: Nancy Hungarland
Everything is at your fingertips and I…
Everything is at your fingertips and I love that because of the app. So easy-to-use.
Insurer: Spot
By: Tianna Martinez