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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Liars and cheats
Liars and cheats. They denied one of my claims after one of their agents told me that any treatment for trauma to a tooth was covered. Then, they refuse to refund me after I requested to cancel my policy. They LIED to me and told me I never requested to cancel because they ‘listened to the phone recording and didn’t hear that said’. Absolutely unbelievable. I remember 100% saying that I wanted my policy canceled because the dentals were the only reason I got the insurance.
Insurer: Pumpkin
By: LA
Super responsible and fast service
The service is exceptional since yesterday I had to visit the veterinarian in an emergency to examine my dog and send the claim and quickly and diligently they already processed it. I recommend this policy 200% are the best.
Insurer: Trupanion
By: Ronnie Rivera
Claim issues
Had to jump through hoops to file a claim and it was only $75 wellness for teeth cleaning. I afraid to see should something big come up the hassle. I hope not.
Insurer: Figo
By: customer
Helpful and knowledgeable
Each person I talked to was kind and helpful during a very sad time for me. They were also knowledgeable and answered all my questions without putting me on hold forever.
Insurer: Embrace
By: Catlin Irvine
Fetch makes it so easy to file claims
Fetch makes it so easy to file claims. My dog became very ill very suddenly and unexpectedly. He is so special to our family and we have been able to give him the best care thanks to Fetch. Claims are so easy to file and payment is reliable.
Insurer: Fetch
By: carita shelkin
Excellent response time
Submitted a claim on Nov 29th and received an Explanation of Benefits on Dec. 2nd. That is an excellent turn-around time for any insurance company. Process to submit claims is so quick and simple.
Insurer: Pets Best
By: Ellen
Submitting a claim was so easy
Submitting a claim was so easy. Turnaround time was about 2 days and I had my money. Highly recommend!
Insurer: Figo
By: customer
Horrible Provider
They are difficult to get a hold of and do not provide the service you pay for. Sent them a myriad of information and was still told that i had not provided enough to process the claim. Then when attempting to cancel my policy they have done everything they can to make it as difficult as possible. They are a money sink with no benefit to you or your pet. I would advise avoiding and seeking an alternative provider.
Insurer: Embrace
By: Buddy Ehnow
Submitting a claim was easy
Submitting a claim was easy. Processing was quick.
Insurer: Spot
By: Michele Richard
Insurance coverage was explained
Insurance coverage was explained. Also reasons for having pet insurance was explained and how the insurance policy works.
Insurer: Trupanion
By: customer