225,096+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,096 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Fast and efficient claims handling
Fast and efficient claims handling. Great customer service.
Insurer: Figo
By: Carrie Richer
Straight forward easy to choose various…
Straight forward easy to choose various options and competitive pricing.
Insurer: ASPCA
By: neal maslan
you wont cover a legitimate medical claim for my rescue dog
Petsbest denied coverage for my Wally's new onset seizures, for which I went to Tehachapi Vet Hospital, because there were no medical records prior to this within the last 12 months. I adopted Wally from a rescue in Nov 2021 . He had a clean bill of health from the rescue's vet prior to my adopting him. And he didnt need any vet med care in the last year, until his new onset seizures. Because there were no records to provide for medical care within the last 12 months, the claim was denied. This was not a pre-existing condition.
Insurer: Pets Best
By: Jane Tanaka
I cannot figure out what I need to do…
I cannot figure out what I need to do with my changing to a different vet from when I initially signed up for this insurance??? Your app is not very user friendly
Insurer: Figo
By: Patricia
Corrective measures
Although there were two bits of misunderstanding regarding my policies they were immediately corrected. So far I am satisfied with their customer service.
Insurer: Spot
By: Conchita Black
It was easy to get a quote and compare…
It was easy to get a quote and compare multiple product options
Insurer: Sonnet
By: John
The website is easy to understand and…
The website is easy to understand and organized in a logical manner. I appreciate all the effort put into claims processing and information. Thank you!
Insurer: ASPCA
By: Edith J Webber
Olde English mom
Has helped me with caring for my fur baby
Insurer: ASPCA
By: Starlie Vance
No customer service
I contacted them because I was charged twice in 3 days but as of yet no response. It’s been only 4 days but not even a we’ll check on it and get back. No acknowledgment is what I’m saying.
Insurer: ASPCA
By: Thomas Yim
I have three greyhounds insured through…
I have three greyhounds insured through three different insurance company. My oldest greyhound is insured through Pets Best and they are absolutely terrible. I have claims going back four months. They take 40 days to process a claim at which time they deny the claim and close it for lack of medical records that have already been sent by my vets multiple times (which I verified). They promise to reopen claims, but they don't. Then I have to appeal the claims. Now I have learned it takes 90 days for an appeal to be processed. When I call customer service, I get conflicting information each time. Of course, they apologize every time I call which was once or twice a week. The amount of time tracking my claims and sitting on hold is beyond the pale.
Insurer: Pets Best
By: Suzanne Reep