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Had questions about my pet's insurance…
Had questions about my pet's insurance and the customer service representative was very helpful, courteous and professional. Thank you
Insurer: Pets Best
By: Jim McLoud
Spot was my first experience with…having pet insurance and making a claim and am very impressed with how easy and professional the entire process was.
Spot was my first experience with having pet insurance. As with any new relationship with a company I had questions about how easy and competent the processes would be if I needed to make a claim. I signed my two dogs up and in less than a month one of them needed veterinary care for a foreign object lodged in her nasal cavity. Two procedures a couple of weeks apart to resolve the issue. The claim process was very easy and straight forward. Review of the claim was done in a few days. On the first claim I had the check mailed to me, which I have not yet received, but expect too soon. The second claim made two weeks after the first I signed up for direct deposit and that payment was in the account a few days after the claim was approved.
Insurer: Spot
By: C Nichols
Direct deposit issue resolved
My claim showed that it was paid via direct deposit over three weeks ago. No sign of the deposit. I called to inquire and was told the billing department would investigate. After a couple of additional days the claims was paid. I'm not sure what happened. Hopefully, the direct deposit will be smoother from here on out. No other issues after almost 7 years.
Insurer: Embrace
By: Deanna Kedich
A huge waste of time.
So far I've had the full coverage including preventative care and I don't find it very helpful. It is very difficult as well to submit a claim presently the website won't allow me to get the claim submitted. It wastes my time and is frustrating.
Insurer: Spot
By: Melanie
The knowledge of everyone i speak to
The knowledge of everyone i speak to, and how easy it is to submit a claim
Insurer: Spot
By: Joselyn Alberto
We switched to Embrace a year ago after…
We switched to Embrace a year ago after the company we had almost doubled their rates. You hope to never have to use the insurance, however our dog became ill this summer with Poly Arthritis. Through numerous claims the last few months, Embrace has been excellent to deal with. Claims are easy to file, and Embrace is quick to process. I highly recommend this company when it comes to pet insurance.
Insurer: Embrace
By: Keith Burgess
Claim process
Submitting the wellness claim was fast and easy. Understanding the outcome of the claim was a little confusing. Also not sure why when am checking claim it always leaves the app. Do have to be patient for receiving payment as well if that is what the outcome is but knew that from reading so not as big of a deal.
Insurer: Pets Best
By: April Teran
Claim was processed very quickly very…
Claim was processed very quickly very much appreciated 😊
Insurer: Spot
By: Tamber Presti
Spot made it easy!
It was nice that Spot reached out for medical records from our vets. They also answered the phone quickly when I called.
Insurer: Spot
By: C Christine