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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Do Better!
Like customer service, Dislike claim process, dislike time it takes to pay.
Insurer: MetLife
By: Scott Zimmer
Long claim processing time frame
Advertisement for metlife and when you are signing up highlighted quick claim process. It doesnt say 7-10 days or longer to review & process claims. It is in the handbook very deep its not something clearly highlighted. I've waited up to 15 days for a claim to be processed. I make sure to even get SODA from vet office and submit all together and the time frame is still long. I've notice while deductible is still due claims are processed quicker as its applied toward deductible 3-5 days to process.
Insurer: MetLife
By: BERTHA AMAYA
Thus far never had any issues with met…
Thus far never had any issues with met life. Only helpful
Insurer: MetLife
By: customer
Quick response to insurance claim.
Quick response to insurance claim.
Insurer: Pumpkin
By: Ann H.
Horrible
They deny 99% of claims. They always say pre-existing conditions, when they are not. When I first got the dog from the shelter, his first sickness they denied for pre-existing condition. I should have took that as a sign.
Insurer: Pets Best
By: Michael
Outstanding Pet Insurance
HealthyPaws provides exceptional coverage and makes it easy to submit invoices on the website or app. I've had a healthy paws policy for every pet I've ever owned, and I highly recommend this company for pet insurance. I would have never have been able to afford cancer treatments for my dog without his healthy paws insurance policy. I'm truly grateful for the vet care I've been able to get for my pets and healthy paws has been a huge part of making this possible by getting expensive vet care covered.
Insurer: Healthy Paws
By: Cassie Cain
Happy client
So far im pretty happy with this insurance for my fur babies.
Insurer: MetLife
By: Debbie
Easy to do through the App
Easy to do through the App
Insurer: MetLife
By: customer
You should allow insureds to specify…
You should allow insureds to specify the claim amount. I’ve had issues with adjusters misunderstanding the amount claimed in complex claims.
Insurer: MetLife
By: customer
Smooth and Hassle-Free refund process
The amount of the refund was exactly how I expected it to be, given our contractual deductible and co-pay, so I couldn't ask for anything better. The process was straightforward: just upload your receipts and receive a refund after a while. No exclusions, no surprises. I wish all insurances were the same.