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It was fast and I liked the discounts…
It was fast and I liked the discounts and coverage at a much lower price
Insurer: MetLife
By: Mary Ellen Blevins-Baluyut
The worst user experience possible
Whomever designed the customer-facing website and app for Trupanion must have been the CEO's slow adult nephew because I've never really seen such piss-poor technology in a modern day competitive company. I mean it is just a bug-ridden, disorganized, nonsensical, ridiculous mess. Everything from submitting a claim where you have to retype basic information that's clearly printed on the invoice over and over again, to changing your payment information which is deeply confusing on how it's laid out next to how claims are paid, to the fact that nine out of ten times when I log in it tells me my password doesn't work, to an app that can't understand credit card information when you put it in. The list goes on and on. It's really such a frustrating experience. ***** Update after their response: it’s funny because every year that goes by as they raise my premiums, I reach out to them with my frustration about their user experience and every year I give them detailed feedback and every year I’m told oh yeah we’re working on it and every year, nothing changes. So no Trupanion I’m not going to send you yet. Another email detailing my frustrations. You have multiple emails from me. My last name is Griffith, I live in Stamford, CT and you can look it up.
Insurer: Trupanion
By: JasonG
It was so easy to submit claim and…
It was so easy to submit claim and refund came fast .
Insurer: Fetch
By: Siiri
Healthy Paws claims processing
Healthy Paws processes claims very quickly I’m very happy with them
Insurer: Healthy Paws
By: Linda
Reimbursement easy and quick.
Reimbursement easy and quick.
Insurer: MetLife
By: customer
I can’t say enough about how thankful I…
I can’t say enough about how thankful I am that we enrolled our new puppy in Trupanion. Never excepted to have to use it, but 10 days having her home she had an accident and ended up with a broken leg. Surgery is going to be required and the peace of mind that we only are required to pay our deductible is such a relief during this already difficult time. We have had dogs for the past 30 years and never felt we needed insurance. Our puppy came with insurance and I thought what could it hurt to sign her up! Thank goodness we made the decision! Life brings unexpected turns and I’m so thankful for Trupanion during this one!
Insurer: Trupanion
By: Felicia Pettit
Easy to use and affordable
Easy to use and affordable
Insurer: MetLife
By: Josie Fink
MetLife Pet insurance is easy to use
MetLife Pet insurance is easy to use. The refund process is streamlined, and the review of invoices does not take a long time. I am happy with my experience. They email me updates and have covered everything I have needed for my pets.
Insurer: MetLife
By: Laura J
greed is the game
Slow processing times, premiums have skyrocketed. At this point it’s not worth it.
Insurer: Trupanion
By: Andrew Messenger