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Pet parents across the U.S. and Canada have left over 223,403 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Disappointed and feel duped!
We adopted two cats in August and took them to the vet for a check-up just to make sure everything was okay. Fortunately, they were both in good health although the vet did detect a slight heart murmur in both cats. At the time of the examination, the vet informed us that this could be attributed to the stress of being taken out of their new home after they had just gotten used to us. (Fear that we might taking them back to the shelter) Sure enough, on subsequent visits, the heart murmur was no longer heard. In early January one of the cats started coughing. Usually just once a day, but just to be sure he was okay I took him to the vet. They did x-rays and gave him a shot for asthma. On the x-ray, they thought his heart looked a little enlarged so they recommended an echocardiogram. I knew this was an expensive test, but I thought, better safe than sorry and also felt at ease because I had Embrace pet insurance. Luckily the echo came back fine and the cough cleared up from the shot. What a relief! Well, until I found out the claim had been DENIED!!! After waiting over a month both claims were denied by Embrace because they declared him as having a pre-existing condition. Apparently, the heart murmur that no longer exists nullified the claims. My vet wrote a letter to Embrace assuring them that the heart murmur was "white coat syndrome" but they still denied the claim. Disappointment is an understatement for the way I feel about Embrace, not to mention the $1,500 bill that I am now stuck with paying. I would NOT recommend this company!!!!
Insurer: Embrace
By: Wyndy Sloan
Much Better than Expected
When I paid for my first year of health insurance for my Labradoodle, I read complaints about Pet’s Best taking a long time to process claims, but I submitted two claims the first year, and both were processed within 2 to 3 weeks. I feel this is reasonable. For my second claim. I only requested payment for a blood test, but they paid for not only the blood test, but the office visit and an injection for an allergic reaction. So I am very happy with Pets Best so far, and I am planning on a second year of health insurance with them.
Insurer: Pets Best
By: Mike Sellenschuetter
Very efficient and knew there information
Very efficient and knew there information
Insurer: Trupanion Canada
By: Charleen
UnaMae and I have been treated very well by Trupanion!
UnaMae and I have been treated very well by Trupanion!!! We want all our friends to feel as confident as we do!
Insurer: Trupanion Canada
By: Norma-Jean
The representative was very polite and helpful My enrolment was great
The representative was very polite and helpful My enrolment was great
Insurer: Trupanion Canada
By: Nancy
Super nice and professional.
Super nice and professional. I loved that she added in the end to give Stanley some pets from her.
Insurer: Trupanion Canada
By: Shannon
Raine the Weimaraner
Quick and easy
Insurer: Trupanion Canada
By: James
Claims experience
Quick and easy
Insurer: Trupanion Canada
By: Jodi
Excellent customer service excellent coverage with no maximums
Excellent customer service, excellent coverage with no maximums,
Insurer: Trupanion Canada
By: Kaitlyn
Great Pet Insurance! I never got pet insurance for my…
I never got pet insurance for my furbabies before but, for some reason, I did when I rescued 2 cats in 2021. One of my boys started "coughing" in Spring of 2022, turns out he developed asthma. Embrace has been nothing but phenomenal as a pet insurance company. They review my claims and pay my share quickly. I have never had a pet with asthma before but am certainly happy I chose Embrace, they are a great partner in helping keep boys healthy. I have submitted 3 claims so far and they pay them promptly. I would highly recommend Embrace!
Insurer: Embrace
By: Doretta Mock