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There is nothing worse than hearing…
There is nothing worse than hearing your pet needs surgery due to a recent bad "jump" out of the car for a walk. Watching my sweet 6 year old limp broke my heart. Knowing that I have had her insured since she was 6 months old, and that I could afford the best care for her, because of my Healthy Paws Insurance was amazing. I tell all my friends to ensure their puppies and kittens. You never know when something bad is going to happen and you never want to be in a place where you can't afford to get your best friend the care they need! Healthy Paws even sent me an email to see how my doggy was doing after the surgery!
Insurer: Healthy Paws
By: Corry
Takes to long
Turn around times for claims to be paid take too long. Considering changing to diff company
Insurer: Pets Best
By: Lashauna Tatum
Horrible communication from Fetch
Update: Fetch did respond and say that they send notices 60-days before a rate increase. I have not seen that to be true. They asked me to check my spam folder and it's not there and all other communications come through. I even chatted with someone online who said they would send the letter, but I never received it. Horrible communication from Fetch. My rate for my 4-year old Bernese Mountain Dog went up from $77/month to $108/month with no communication about the rate increase. I reached out to Fetch to find out the reason for the high increase and their generic response is that as they age and dependent on breed rates will increase. I asked how much or if there is a schedule and I receive the same canned response with no information on how much rates can increase. I have also asked for a letter explaining the recent rate increase and have yet to receive it. The customer service of Fetch is HORRIBLE and basically they do what they want with no explanation.
Insurer: Fetch
By: Sandy
I’m a bit disappointed how…
I’m a bit disappointed how communication dropped on my dog’s claims where they were submitted for a sudden illness and were in communication at its processing and then asked for more medical records and since there has been no more communication or updating. I reached out and was told via chat they couldn’t give me an answer. Disappointed and will wait on the outcome before possibly switching insurance.
Insurer: Fetch
By: MC
This company is a fraud and a joke
This company is a fraud and a joke. They will take your money but will not pay out on claims. The customer service agent hung up on me. They are only good for taking your money. This company should be sued for defrauding their clients. Do not use this company. My claim got rejected from Dec 31 because of a vet visit on Nov 10 and they said it was a pre existing condition. I do not need to deal with this. Absolute sham of a company.
Insurer: Pets Best
By: Jarryd Widhalm
There is nothing worse than this...
There is nothing worse than hearing your pet needs surgery due to a recent bad "jump" out of the car for a walk. Watching my sweet 6 year old limp broke my heart. Knowing that I have had her insured since she was 6 months old, and that I could afford the best care for her, because of my Healthy Paws Insurance was amazing. I tell all my friends to ensure their puppies and kittens. You never know when something bad is going to happen and you never want to be in a place where you can't afford to get your best friend the care they need! Healthy Paws even sent me an email to see how my doggy was doing after the surgery!
I wish that there was a 0 star option
I wish that there was a 0 star option. DO NOT RECOMMEND. I obviously had no difficulty signing up and setting up payment information but everything else was 100% dissatisfactory! I submitted a claim for an ear infection identified at the puppy #2 visit. I submitted the itemized bill the same day as the vet visit. Spot requested information/documents directly from my vet. My vet sent the requested information on 3 separate occasions (ALL within 10 days of the visit); however, Spot DENIED AND CLOSED the claim stating they didn’t receive the information. I emailed Spot using 2 of their email addresses - no response was received. I called on 2 occasions and spoke to representatives who said they would assist BUT they did not provide me with any documentation and the app showed no changes/updates over a week. I didn’t expect a reimbursement- I did expect a statement that the paid amount for the ear infection would be applied toward my deductible. But, NOTHING. So, I canceled and re-enrolled with a different insurance company.
Insurer: Spot
By: Melissa G
This insurance is bad
This insurance is bad. They are difficult to submit a claim and then they deny the claim once you get through to submit it.
Insurer: Figo
By: Steve Dupree
I signed up by phone
I signed up by phone, the representatives was courteous and understood all my concerns and questions.
Insurer: Trupanion
By: customer
I feel it is very important to have…
I feel it is very important to have good insurance for my pet and your plan fit what I was looking for. Enrolling was an easy process, and everything was explained clearly.
Insurer: Pumpkin
By: Sara Lee