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Annual maximum benefits do not mean…
Annual maximum benefits do not mean anything beware pet parents. One of my dogs had a poor condition yet an unlimited maximum benefit. When I used it to try to save her life all of a sudden the unlimited became limited $15,000 per year. This year I had a $25,000 maximum annual benefit for all three of my dogs. I put in a claim for regular acupuncture and cold laser treatments total cost $1,500. Guess what she was downgraded so $25,000 maximum annual benefit means nothing. The response of my prior review said but at least you have the $25,000 maximum annual benefit they kept that. Doesn't matter they still downgraded my youngest policy without explanation or warning or how to remedy the situation so my pets policies don't continue to be downgraded. Using the annual maximum benefit as a safety blanket is not accurate. How can a pet parent gauge their claims and finances if the maximum annual benefit is not honored? How can a pet parent gauge their claims and finances if agents cannot even tell them if they are in danger of being downgraded until renewal time.A Fetch supervisor couldn't even tell me if my youngest would be downgraded again or how far a pet can be downgraded cuz it wasn't his department. Fetch has a formula I have been told and they keep it close to the vest .I might have had better luck talking to the number they gave me on the renewal letter auto nations parts and service department. I have been exploring other companies asking them if they downgrade due to what they consider too many claims every single company has said no the only way a policy is downgraded as if the owner does it otherwise it stays the same they honor the annual maximum benefit. That seems to be the number one company that doesn't honor their annual maximum benefits and are the number one company to downgrade without parent permission. Interesting that you didn't respond to my question about annual maximum benefits. Could you tell me respond? Why does fetch downgrade automatically and other companies do not please explain
Insurer: Fetch
By: Lori Janow
Great company
Great company. Super fast turn around time for reimbursement. Fantastic customer service. Was a lifesaver the first few months of our “I love to eat socks” bernedoodle. And the one time only annual deductible is a great benefit.
Insurer: Healthy Paws
By: Fabness
Figo annual renewal policy communication
Our policy is set on automatic renewal but I received no communication from Figo that our renewal was soon coming due. A simple text or email telling us our renewal was coming due would have been appreciated. Instead, boom, the new renewal rate showed up on our statement. C'mon Figo, not that hard to communicate something important like this, is it?
Insurer: Figo
By: Brian S.
Trupanion was highly recommended
Trupanion was highly recommended by my friend who has a beautiful dog, but she is a lemon. He claimed that if it wasn’t for Trupanion, his dog would not be alive today. The enrollment process was a breeze and now I feel a relief to know my 2 babies are protected. Thank you making this an easy experience and I hope I never have to use you :).
Insurer: Trupanion
By: Tania
Honestly I think the insurance is a…
Honestly I think the insurance is a complete waste of money. I have had no luck getting anything back for treatment - there is always some excuse. My dog did have a vet visit in December and I haven’t even submitted a claim yet because it’s time consuming and will likely be rejected. Definitely rethinking your company and have not recommended your company to fellow pet owners
Insurer: Figo
By: customer
Time Sensitive decisions to quality for immediate service is tough on new parents
Would really like to have more than 24 hours after adoption to make a decision- we are still sleep deprived and behind on everything! Really did like the sliding scale deductible that allowed us to actual afford insurance one we did have time to make a decision- it’s a great tool.
Insurer: Trupanion
By: Lilly
Late to pay claims, denies tests ordered by specialists
Fetch takes six to eight weeks to consider each claim. Instead of seeing action on a claim, I receive a string of email messages for each claim saying that "this claim is still in review." So, after taking six to eight weeks to have a claim reviewed, you might receive payment. But if you have a fecal toxoplasmosis PCR test because your cat has iris atrophy, and the veterinary ophthalmologist ordered that test, expect that claim to be denied as being a "routine" test for "wellness." For your sanity and well-being, please go with a more reputable insurer than Fetch.
Insurer: Fetch
By: Barbara McIntosh
Best Service
I was so relieved and impressed with petsplusus insurance. I have had it for about 7 years and luckily have not had to use it much. The staff are always considerate and helpful. My reimbursement was done quickly and accurately. Thank you
Insurer: Pets Plus Us
By: Michelle
I made the best decision by choosing…
I made the best decision by choosing PetBest insurance. I feel lucky to have used it a couple of times, but I'm always grateful for their prompt support whenever I need it. Thank you so much for being there for me. Regarding this experience, it was the same as always. It was Wonderful!!
Insurer: Pets Best
By: Alessandro Colantuono