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they NEVER pay any claims
Trupanion is simple a scam! I signed up through an offer from my breeder. They caged my card more than I was quoted. They then told me there is a $35 sign up fee. I was never told this, just saw it on my CC statement. Fine, whatever. I submitted a few claims, waited for almost 2 months and then 1 day suddenly all claims denied. I only found this out because I log in everyday to check the status. I wasn't even notified of the claims being denied. Absolutely the worst pet Insurance there is, and the most expensive too. Trupanion, if you're listening I will be going to social media to warn people of your deceitful business practices . Please do not do business with Trupanion. I can not believe a company would be so terrible to pet owners.
Insurer: Trupanion
By: Mayor Mark
Takes ages for a claim to be processed…
Takes ages for a claim to be processed at least 50 plus business days. Rates increasing each renewal.
Insurer: Pets Best
By: Alexandria “Lexie” Henson-Kinn
Once you have a claim they stall and…
Once you have a claim they stall and need different information from each person. I filed a claim in April 23 just got a check I January 24. Oh and don't forget they only pay after deductible 80%
Insurer: Fetch
By: Brian Ledig
The rep I talked to was so nice and…
The rep I talked to was so nice and helpful! My dog trainer told me about Trupanion.
Insurer: Trupanion
By: Ann Jayne
It was fairly easy and I liked that I…
It was fairly easy and I liked that I could choose my own deductible. I am receiving texts now claiming that I am not a member?? My payments surely went through so please explain? Thanks
Insurer: Trupanion
By: Deborah Dow Guida
Rebecca is an amazing person and…
Rebecca is an amazing person and deserves every accolade that she receives.
Insurer: Prudent Pet
By: Brian Muni
Poor customer support - has phone number been hacked?
Original policy was issued 12/20/2022 and automatically renewed on 12/20/2023. My dog had tooth extraction on 12/20/2023. Claim denied on 1/9/2024 based on tooth extraction was within waiting period. However, waiting period only applies to original policy not renewal policies, Policy definitions #43 and Benefits section #5. Appeal promptly on 1/10/2024. Received only computer generated receipt stating I would be contacted. As of 1/18/2024, no response and no status indication in Pet Cloud. Called customer number simply to make sure the Appeal had been received. Customer support wanted all my credit card info including 16 digit number and date of expiration - THIS WAS NOT A BILLING ISSUE AND THIS WAS NOT THE ACCOUNTS DEPARTMENT. FIGO automatically bills my credit card every month with no issues. I declined giving such personal credit card identification to some customer support person who had absolutely no need for it simply to find out if my Appeal had been docketed.
Insurer: Figo
By: Ronald Lee