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15 day wait period- still waiting 1 month later
15 day wait period that has turned into a full month and still counting for reimbursement. The invoices submitted are not broke down enough so they needed to get broke down more and unfortunately for vet staff such as myself if you get any sort of discount that is an issue as well. Best for vet staff to use a different company that supports staff
Insurer: Fetch Canada
By: Alicia
Susan was kind and knowledgeable
Susan was kind and knowledgeable, helping me to get things done quickly and efficiently. Thank You!
Insurer: Nationwide
By: John David Farmer
Trupanion specialist was extremely…
Trupanion specialist was extremely helpful in enrolling my new pup. Appreciate the fact that Trupanion is a month to month plan, not annual. Additionally, submission from Vet Clinic and payment directly to the clinic is also very enticing with no policy holder faxing, emailing or scanning.
Insurer: Trupanion
By: DR
Super friendly and knowledgeable agent
Super friendly and knowledgeable agent, who answered all my questions in detail. Plus, she loves cats!
Insurer: Prudent Pet
By: Lin Sierra
Easy to navigate and understand.
Easy to navigate and understand.
Insurer: Trupanion
By: customer
Figo closes claims within 24 hours to avoid payouts.
I have been incredibly disappointed in Figo. The company goes out of its way to obstruct the claims process, via prematurely closing claims within 24 hours of requesting documentation, requesting documentation from veterinarians unrelated to the claim (even a veterinary office that had never seen my pet before), and using middle men in customer service to prevent direct communication with claims adjusters, and claiming pre-existing conditions if nothing else works. I feel that Figo does not care about the satisfaction of its customers or the health of their pets. I have cancelled auto-renewal of my policy, and have told other people to stay away from Figo. PS - In response to the reply from Figo, I have already called the claims department 4 times regarding these issues with no resolution
Insurer: Figo
By: Elizabeth Patterson
For the price you charge to cover very…
For the price you charge to cover very little. I have yest to get reimbursed for a claim yet I pay over $200. Per month for coverage. This is the reason I canceled before.
Insurer: Pumpkin
By: customer
Easy to understand all the options
Easy to understand all the options. Good coverage.
Insurer: ASPCA
By: Sharon Lynn
Super-easy claim process
Super-easy claim process. Love the straightforward interface, without vague or irrelevant questions. Insurance claims tend to be cumbersome, but Spot shines in their refinement of the steps.
Insurer: Spot
By: PM
I submitted my receipt through the app…
I submitted my receipt through the app and received my reimbursement 3 days later. Amazing!!!
Insurer: Spot
By: Elizabeth Uriarte