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I would give them a zero star rating
I would give them a zero star rating. I paid thousands of dollars and when it came to submit for a claim they indicate it’s pre existing conditions or the deductible of $500 has to. E met each year. Well if you think about it you never get them to pay especially if your pet see a vet once a year for routine check up and due to the yearly deductible they never pay you back.
Insurer: Pumpkin
By: Shirin Ighani
Trupanion are scammers
Trupanion are scammers. They have routinely denied us coverage for any illness/injury. They even went as far as to fraudulently alter our communication with our vet to try and claim an injury happened outside the 30 day waiting period. All of our records and estimates are in email changes stipulating otherwise but they falsify the records. I cannot advise enough to stay away from these criminals.
Insurer: Trupanion Canada
By: Cody Thurlow
Disappointed in Service received
I have to say I am disappointed in the service I have received this week. The last person I talked to yesterday it seem like I bother her and she was not happy about explaining to me how to submit proof of no other coverage for pet. When I called Monday checking on the claims that showed pending, I feel like I should have been told what was needed. I could have provided that information on Monday instead of yesterday.
Insurer: Nationwide
By: Phyllis Campbell Lucas
Okay, but too much inconsistency
Was good the first year but now it seems I constantly get claims denied for all kinds of different reasons? Never the same answer on why from the reps I speak to? Inconsistency big time lately? Once you have any pre existing, they figure they’ve got you stuck so the denials begin I guess. It’s always about the almighty dollar I guess with all insurance companies. Sad. 😞
Insurer: Figo
By: Victoria
Wanted my payments monthly
Wanted my payments monthly, but was charged for a year.
Insurer: ASPCA
By: Linda Sharpe
improper claim denial under a veil of pre-existing illness
Our claims were denied right off the bat for an ear infection that was diagnosed after the start of our policy because our dog had had an ear infection once prior over a year ago. It was listed as a Pre-existing condition. Currently holding them to task for that.
Insurer: Embrace
By: Carmen Pulotu
LOVE Figo!!
I have 2 dogs. One under Figo and the other under Petplan. I would have rated Figo as 5 stars but have limited experience with Figo and I only used the policy once to submit a claim that would be applied to my deductible. However, processing the claim took less than 2 days and my interaction with Figo customer service has also been outstanding. WOW!! My other dog has multiple pre-existing conditions so he is stuck with Petplan. Petplan has gone downhill for years now. Processing claims with Petplan takes 2-3 weeks even tho the deductible has long been met. Petplan's customer service leaves a lot to be desired.
Insurer: Figo
By: KR
They'll treat anything as "related" to pre-existing conditions
Sammy (my dog) turned 5 this year so I got her insurance. She's never had a written health concern besides "grade 1 mild tartar on her teeth" two years ago. This means they're dirty enough to notice, but not out of the norm, and not enough of a problem to fix. Basically normal wear and tear. The other day she chipped her tooth playing, so I took her to the vet. Fetch would not cover that visit, and would not cover the procedure the vet recommended because a chipped tooth is "related" to dirty teeth... I spoke to customer service who defended the decision to not cover the procedure because the vet wanted to clean her teeth during the procedure to have a better view. Customer service thought it was weird that Fetch wouldn't cover the visit though, so customer service resubmitted the claim. I got an email the next day informing me it was still denied. I chose Fetch because they covered teeth. It was expensive, and the monthly cost was more than triple what they've reimbursed me for, but I figured it would come in handy if something like a chipped tooth ever happened. I underestimated their greed and apathy. Don't make the same mistake I did. If I could do it again, I would've chosen Nationwide. They would also prioritize profit over their customers and pets, but it would have been cheaper at least. I immediately cancelled my Fetch insurance plan, and will never recommend them.
Insurer: Fetch
By: baylor rutherford
Happy for the most part
Overall completely happy. Usually have a fair amount of time approving my claims and pay within a few days after that. My only complaint is that apparently some of the people looking over the claims only skim over and reject quickly. This is on claims I make monthly for prescriptions. On the positive when I call they have always made it right and approved. But apparently some of their team needs more training.
Insurer: Pets Best
By: Wrrodger
I am reluctant to write a review right…
I am reluctant to write a review right now as my contacts have not all been positive and it has been next to impossible to talk to a real person. I am new to this Company and not real familiar with their procedures. Rather than give a negative review i would ike to see how this works ut.
Insurer: Fetch
By: Samuel Loy