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Claims process is slow
Claims process takes quiet awhile regardless of what type of claim is submitted -even if you have all the proper paperwork. Typically have to wait 30-40 days to get processed. Occasionally receive a “delay in process” email on the 20th day. Good benefits but slower process.
Insurer: Pets Best
By: Melinda Guajardo
I submitted two related claims that keep getting put on hold...
I submitted two claims: the first for blood test, the second a week later for the procedure. All I get is delay tactics...the want the medical records, which the vet and I both sent...the records were all encompassing for both related procedures. I was told via email all was received and now the first claim is back on hold "for medical records". My frustration level is hitting the roof.
Insurer: MetLife
By: Marjorie Althouse
Absolutely the best pet insurance
Absolutely the best pet insurance. Luckily haven't needed for many, many years, and now that my 8 year old has issues, they are here for me. No questions, just proper receipts. Great communication and follow up.
Insurer: Embrace
By: Liz
Do not trust this insurance company
Do not trust this insurance company! They are dishonest and even manipulated the invoices from the Doctor claiming no coverage because Arianna passed away so claim is consider “ Post Mortem. “ They are taking your money and not paying claims we plan to file suit so they don’t don’t treat someone else the same way very dishonest company and we will expose them !!!
Insurer: Pets Best
By: Brooks Ballard
Spot Pet insurance is “Spot On”
Spot Pet insurance is “Spot On”. Worth every penny in my opinion. Covers most vet bills after the deductible. Gives you peace of mind in case of emergency visits which can be quite expensive. Highly recommended.
Insurer: Spot
By: Karl D.
I will always have Trupanion with every pet I own from now on
I already had insurance on my older dog Trio and you all saved me and him recently when he had serious wounds that needed a lot of care. I knew after that great experience with you I had to get Maggie insured with you.
Insurer: Trupanion
By: customer
Love how easy it is to submit a claim…
Love how easy it is to submit a claim and then how quickly I am reimbursed.
Insurer: Spot
By: C. Tomlinson
The turnaround time on my claim was…
The turnaround time on my claim was amazingly fast and without issue.
Insurer: Spot
By: Cindy
This company has really impressed me
This company has really impressed me, super fast turn around with claims. So happy with them!
Insurer: Embrace
By: Dawna Covert
The website never works consistently
The website never works consistently, and it took multiple attempts across multiple devices to submit a claim. The app is the same.
Insurer: Spot
By: Kendra Avant