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Long wait on Claims
It's taken forever to get any word back on my claims. I've sent in a second one, and heard something back on that one before the previous one I've submitted. Frustrating.
Insurer: Pets Best
By: Lindsay Randall
Processing clam faster as promised
Processing clam faster as promised
Insurer: Spot
By: Fely Landingin
I was really happy with the personal…
I was really happy with the personal attention and time that the customer service person gave on the phone to explain the product and answer all of my questions.
Insurer: Trupanion
By: customer
Fantastic and immediate coverage
Fantastic and immediate coverage
Insurer: ASPCA
By: customer
So Disappointed in this company. We thought they were great.
So Disappointed in this company. We had the insurance for both our dogs for at least 6 years. We were very happy with the coverage and I recommended the company to all of our friends as a great option to manage the cost of pets. They are sadly not the company I thought. We had a credit card issue which necessitated a change in credit card number to make a long story short, the autopay failed fell through the cracks for December and January. While they had our mailing address, and my phone number, they chose to quietly send a notification only to a very old email address (we've had coverage a long time), and then quickly cancel my policy. When I called to correct the issue ($50 overdue for a month) and reinstate my account, which we've paid religiously every month prior to this issue for 6+ years, they claim they can neither reinstate, or give me a new policy with the same rate. Probably surprising to nobody the new rate has more than DOUBLED. I will not be renewing with this company because this behavior is so greedy/scammy and a really crappy way to treat loyal customers.
Insurer: Healthy Paws
By: Melanie
The app advertises an average…
The app advertises an average turnaround time of 3-5 days, but that was not my experience. Also, I kept getting emails and notifications that my claims were missing info or needed action even though I had already submitted everything requested. I called each time to confirm that nothing was needed from me, but kept getting the emails and notifications that said otherwise.
Insurer: Spot
By: Kristen Berger
How helpful everyone is
How helpful everyone is
Insurer: Trupanion
By: Barbara Weston
Very simple process
Very simple process, reimbursement happened fast!
Insurer: Spot
By: Kristine Beck
I received my payments in a timely…
I received my payments in a timely fashion. The website is easy to use.
Insurer: ASPCA
By: Carol Alliger