218,053+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,053 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Endless Delays and Unacceptable Customer Service
I am extremely disappointed with my experience with Pets Best. The claims process has been beyond frustrating. Despite multiple vets sending records several times, they continue to claim they “still need documentation.” It feels like a delay tactic rather than an actual review process. Customer service has been unhelpful and repetitive, with no clear answers and no real resolution. Every time I call, I get a different response, and nothing actually moves forward. When you’re dealing with a sick pet and thousands of dollars in vet bills, the last thing you need is constant runaround and poor communication. I purchased insurance for peace of mind, but instead I’ve dealt with stress, delays, and lack of transparency. Based on my experience, I would not recommend this company.
Insurer: Pets Best
By: Kaci Lynn
Great platform and very responsive
Great platform and very responsive. Claims are reviewed and paid in an expedited manner.
Insurer: Spot
By: Chama Pun
Great customer service
Great customer service. I had a problem with a claim and it was resolved immediately. Fast claims processing.
Insurer: Spot
By: Melodie
Super easy to file
I filed a claim and it was completed in 24 hours, they mail a check but if you needed it sooner you can put in your banking info. The filing process was super easy!
Insurer: Spot
By: Sandra McCoy
Quick & Easy
The company makes it super easy to file my pets claim and the process time is very fast.
Insurer: Spot
By: Diana T.
They are great to work with.
They are great to work with.
Insurer: Trupanion
By: Mary
Outstanding service
I made a call and a person guided me and advised all the way.
Insurer: Nationwide
By: JM Villarreal
Very efficient in their entire process
Very efficient in their entire process. I was very surprised at their speed of processing my claim when my furry baby was diagnosed with diabetes and I had to had to settle a huge vet bill. The money was efficiently deposited in my account soon after I had provided SPOT with the bill.
Insurer: Spot
By: Rachna Singh