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Beware of Embrace - Annual rate increase of 59%!
I'm sorry to say that Embrace is trying to raise my annual premium by 59%! That is some major price gouging when you consider that I have been with them for 6 years and my dog has been 100% healthy the whole time. I've typically only submitted one claim per year and always for preventative care. My dog is very low risk. It's up to all pet owners to stop companies like Embrace from doing these predator price gouging practices. We all love our pets and want to care for them as best we can. So, I am firing Embrace.
Insurer: Embrace
By: Ravi Naidu
Fetch Pet Insurance Company
Talked to Fetch rep Samantha Jenkins today to ask about the large increase in my premiums from the year before. She did a really good job in explaining the reasons for the large increase. 1- My pet was now in a higher rate category due to her age. 2-Because I had made several claims over the past year I had lost some of the discounts that I had previously received due to being claims free. 3-There was also a rate increase due to a lot of claims being made with the type of breed of dog I have. I was so pleased that she took the time to answer the questions I had and also did not make me feel rushed so she could answer another call. HERE IS ANOTHER REASON I AM PLEASED WITH FETCH AS MY PET INSURANCE COMPANY. About 2 years ago I realized that I had incorrectly reported my dog as being a purebred when she was actually a mixed breed. Note! There is a large difference in premiums then. At least that was in my case. So what Fetch did for me is that they refunded me the difference for that year and also for the prior years overpayment. This was so unexpected but appreciated especially since it was an error on my part. The refunds of the premiums were about $500 for each of the 2 years. I would also say that any claims I've had have been hassle free. It's all about reading and understanding you contract. Will definitely continue using Fetch as my pet insurance company
Insurer: Fetch Canada
By: Melvin Siemens
A very helpful customer service agent…
A very helpful customer service agent who checked on several pending claims. She also gave me helpful information regarding coverage on some upcoming vet visits that my companion kitty will be needing as she ages.
Insurer: Embrace
By: Nancy McRae
Do not use this company!!!
Do not use this company!!!! i have not made a claim since 2020 and my insurance went up $400 a year and their excuse is Dog insurance has gone up in Ontario. That is ridiculous. Every year it’s gone up a normal amount of about $80 a year. It even went down one year But this year it went up $400 and I have not made a claim in 4 years. Horrible, and they know you cant go anywhere because my dog is already 5 years old and to get into another insurance company at this time is impossible. So they know you are stuck and can charge anything they want. Very dishonest company. I will cancel and put the money away myself. There should be laws and limits as to how high they can charge every year DO NOT USE THIS DISHONEST COMPANY!!!!!! Oh and Fetch no need to respond.I have seen your responses with the other people with the same complaint and your responses are lame and meaningless.So please no need to respond
Insurer: Fetch Canada
By: Audrey Haberer Roman
Pleasant voice
Pleasant voice, very helpful. An easy procedure to get enrolled.
Insurer: Trupanion
By: customer
Fetch is a great insurance company
Fetch is a great insurance company. The claim process is relatively easy. Once the claim is approved the refund is deposited quickly into one’s bank account. I highly recommend this company.
Insurer: Fetch
By: Robin Richards
Very first claim was denied
Very first claim was denied referencing previous history when even Vet in their analysis marked is as not a pre-existing condition. Still back and forth with them, but so far not really a great experience.
Insurer: ManyPets
By: Frank
They process my claims in a fast and…
They process my claims in a fast and timely matter, never has a problem with them
Insurer: Spot
By: Sherry Wesley
Quick claim review but still waiting on…
Quick claim review but still waiting on money.
Insurer: Embrace
By: Michaela Rollins
Once was good, but not in 2024
Almost every prescription refill gets pushback especially if there was no appointment. Costs have skyrocketed for this long time member. Claims take much longer than they used to, 2 weeks compared to a few days. Overall, service and quality has degraded and the Customer Service manager needs to be laid off and that whole department retrained. Embrace has gone down hill and it's only getting worse.
Insurer: Embrace
By: Longtime Embrace Customer