223,546+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 223,546 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Clear and User Friendly
The submission process was clear and self explanatory and site was very user friendly and easy.
Insurer: Embrace
By: Curtis Ellis
Better than Banfield
Better than Banfield, plus USAA/Embrace Pet Insurance is way better than any other product out there @fritterthesnowshoe @beignetthesealpoint @seancarnage
Insurer: Embrace
By: R D Cameron
Denying claims for no good reason.
I got my big dog coverage in August 2022, hoping to be proactive to big dog issues. On November 1, he was diagnosed with Addison's disease, after a bout of sickness that lasted about 2 weeks. I was denied all coverage because one of the symptoms was diarrhea, which he had a couple previous times in his life. (One during food change, another due to an allergy.) After almost a month over the 90 days they had to respond to my appeal, they denied me again. So now I've paid them 4 extra months of payments and I am not getting coverage. This is the WORST experience all around that I have ever had. Customer service is impossible. No one answers you. DO NOT GET PETSBEST. You're better off starting your animal a savings account because this company just takes your money and runs. ***I did appeal. It took 110+ days. As you kept charging me monthly. And since my dog had an allergy also, it’s NOT the same thing. His sensitive belly from food changes & allergies are NOT the same as his chronic condition.
Insurer: Pets Best
By: Laura S
Excellent service
The claim process was easy- direct billing by Vet. Quick response. Amount paid was as expected
Insurer: Trupanion
By: Judith
Unsatisfied
I filed a claim 3/9/23 for $132.00 and you all are only paying $7.56 back to me. You said you would pay 90% and that isn't happening so I no longer want this insurance. Your promises to me aren't being kept and I had to do legwork myself. NOT ACCEPTABLE!!!
Insurer: Trupanion
By: Carla
The customer service agent was very… nice and helpful
The customer service agent was very helpful during a stressful time when my dog needed surgery. Claims are processed in a timely manner. My only wish is that the insurance offered a higher amount than $5,000
Insurer: ASPCA
By: Tara Caruso
Ive never had insurance on my cats…
I've never had insurance on my cats over the years. I spent a lot of money on them. When I got my new kitten my vet told me about your insurance company. I've been very pleased. Thank you
Insurer: Pumpkin
By: Julie
Affordable and wonderful customer…
Affordable and wonderful customer service.
Insurer: Spot
By: Sherrie
It was easy to sign up
It was easy to sign up
Insurer: Prudent Pet
By: David Gonzales
Outstanding customer service and…
Outstanding customer service and exceeded all expectations on processing claim for our puppy’s fractured leg.
Insurer: Pumpkin
By: Cindy