223,482+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 223,482 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Concern about Per Se "Pre Existing Condition"
Hello, I was so thankful that I had insurance to cover these charges for my sick fur baby. How ever I am concerned about comments the reviewer had made about my dog vomiting. That the vomiting wasn't covered. That he had to go one year with out vomiting.. Now how am I supposed to know my dog is sick? Being a mother the 1st thing that tipped me off that my child was sick was the throwing up! How can you consider throwing up a PRE EXISTING CONDITION! I find that outrageous. Now that my dog has had diarrhea will that not be covered since it is a PRE EXISTING CONDITION? Its not like my dog is sick all the time but when he gets sick he gets sick! Just like a child. So in my mind throwing up and diarrhea will never be covered.
Insurer: Embrace
By: Julia Doane
Surprisingly Great Experience
Two years in a row when she was 6 and now 7, my girl required surgery. Pets Best electronic claim filing is a breeze, turn around a matter of days, and direct deposit claim payment.
Insurer: Pets Best
By: Linda
My experience today was with customer…
My experience today was with customer service & web support. I spent quite a while on the phone with Alexis trying to get into my account to file a claim for my pet. She was very knowledgeable, made several adjustments & walked me through making adjustments myself. She was able to get everything fixed & I could successfully file claims again. She was extremely patient, well spoken & friendly. My experience is first class!
Insurer: Nationwide
By: Deborah B
Worst experience I ever had with a pet…
Worst experience I ever had with a pet insurance company. They will deem everything as pre-existing even if the medical history says the opposite. The phone reps know zilch about insurance in general and tell you a claims adjuster will get back to you in 10-15 and sometimes 30 days and then it takes 3-6 months for claims to be reviewed. They even said my dogs diarrhea was pre-existing! Please stay away from this horrific company. They will make you jump through impossible hoops and provide medical history that doesn’t exist. Don’t get me started on the orthopedic report card, that’s a joke. 6 month waiting period and NOTHING is covered unless you get the form filled out. Adjusters are a literal joke and just send you automated messages. Save up, have an emergency fund and pay out of pocket for your pets. Or waste your money on pet insurance like I did.
Insurer: Embrace
By: Go Insolvent Embrace
Prompt payment of claim
Prompt payment of claim. Coverage was as was expected. Thanks!
Insurer: Embrace
By: C. Mackay
Very efficient quick response
Very efficient quick response
Insurer: Embrace
By: Barbara Swanson
I wasn't aware that it took a few weeks…
I wasn't aware that it took a few weeks for the account to activate.
Insurer: Pumpkin
By: customer
No worries
It's a great feeling to just say to the vet"Do whatever you need to do cause Rooney has nationwide on his side to cover expenses when they are unexpected
Insurer: Nationwide
By: Daniel
Pets Best has insured 2 dogs for me and my third dog in the near future.
Pets Best has insured 2 dogs for me, a Golden Retriever 2004-2014 and a Golden Doodle 2014-2023. I have absolutely no complaints, their service has been timely and thorough. In fact, I will receive a new Golden Doodle puppy the first week of May and will immediately have her insured through Pets Best. Thank you so much for your wonderful service. Mary Street
Insurer: Pets Best
By: Mary J Street
they didn't even cover my dog's medical…
they didn't even cover my dog's medical visit. This company is disaster. And it takes more than a month to give you an answer about the refund. One of the worst decisions I've ever made.
Insurer: ASPCA
By: Hernan Benites