209,304+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,304 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Outstanding Customer Service
Brandy was wonderful! She answered all of my questions, was super friendly, and followed up with me as per my timeline.
Insurer: Prudent Pet
By: Susan S.
Outstanding service
Our pet, Charli, suffered a ruptured disc in her back about 7 months ago. Following surgery, we filed a claim with Healthy Paws for the procedure and all that was involved with that, including follow up physical therapy. Healthy Paws was fast and fair in their evaluation of our claims and we were reimbursed in a very timely manner. Since then, Charli, has suffered what appears to be a auto-immune disease. The doctor is still conducted tests and evaluations attempting to pinpoint exactly what Charli is suffering from. Again, we filed claims (and still are as the treatment is ongoing) with Healthy Paws. Again, Healthy Paws was fast and fair in their evaluation of our claims and we were reimbursed in a very timely manner. I only wish other insurance companies I have dealt with were as fast, fair, and proficient as Healthy Paws.
Insurer: Healthy Paws
By: SAC
Justin was great to work with at Fetch!
Justin was great to work with in purchasing pet insurance with Fetch for my new puppy. The process was easy, straightforward and clear.
Insurer: Fetch
By: Meghan
Very easy to setup
Easy to use system, detailed descriptions
Insurer: MetLife
By: Miles Shinaberry
Not complicated to submit claim and…
Not complicated to submit claim and rapid direct deposit claim.
Insurer: Spot
By: Art Jones
Easily picked up where I left off
Easily picked up where I left off
Insurer: MetLife
By: MIKE SCHWABE
Spot pet insurance has been great
Spot pet insurance has been great. We placed Bella on the plan when she was a puppy and did not have to use it for 4.5 years. However when we needed the insurance Spot picked up their part of the tab. Thank you Spot.
Insurer: Spot
By: Eric Schrowang
Horrible Experience PestBest over a year
I ahve had several excellent insurabnces fbut I chose petsbest as I had a hard time when my pets deid before. This insurance is basically terrible. The do not answer the phone, they do not pay for treatmenst the Veterinarian recommended. The waiting on the line today wa over 45 minutes. The ask for receipts that is being alrteady submitted. thye process takes oevr a month and if the do not understand someting then all start the process again. In the uploading, the system will delete page second. They can not deal with UC Davis Veterinary hospital as they do not understand the billing system. I have 2 pets and I will not select this insurance ever again. They do not pay for Arthramide shots,m any electrophoresis treatment advice by the the veterinarian. Today after waiting with the phone system that does not allow you to talk with an agent the person was questioin the bills, whehn I alraedy have cero balance in all iof them. both pets have teh same rehab treatment several time during 2025 and now they keep asking to explain the same treatment that is on both pets records.
Insurer: Pets Best
By: Elizabeth Arias Bohart
Logging on to Pet Ins was EASY
Logging on to Pet Ins was EASY. Sign up was simple. Contact info, type of dog, age, and Vet name all easy to provide. I didn't go with 5 stars because I was confused with the choice of plans: Accident or Illness ? As a customer, I want both. There does't seem to be a 'both' option. Further, I don't understand why my Plan will not be effective for two weeks. You requested two months payment up front and you are delaying services for two weeks. And, based upon this fact, I wish I could change the review to just THREE stars. However, you locked in 4 already - before my written review was complete. Again, NOT customer friendly.
Insurer: Nationwide
By: Alex.rydel