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Process was very easy and the cost is…
Process was very easy and the cost is in budget
Insurer: ASPCA
By: C Sullivan
Easy to sign up and submit claims
Easy to sign up and submit claims! Excellent service!
Insurer: ASPCA
By: Erica Foskitt-McCarthy
BAD SPOT! NO!
Bad start to the relationship with SPOT. We got a 8 week old pure bred Great Dane puppy. We signed up for SPOT day 1 of bringing him home. Unfortunately, at his 11 week birthday de developed loose stools and diarrhea with a cough. this was concerning so we took him to the vet multiple times. I let the vet run whatever diagnostics they believed to be needed to sort him out and then submitted the claims to SPOT to go again our $1K deductible. Spot denied the claim, saying they needed his "ENTIRE CHART" (keep in mind, this is a brand new PUPPY! I had the vet directly email them the chart and CC me to make sure it was done. SPOT as continued to sit on the claim for weeks. They won't even need to pay out for this claim! this will only go against his deductible! We had Nationwide Pet insurance with our last dog and for 10 years we had zero problems and rapid claim processing! never once did Nationwide ask for a "Chart" from the vet, only the itemized invoice from the vet. I am stunned and repulsed by this experience and will be looking for alternative insurance for our puppy. This was NOT a good way to start our relationship SPOT!
Insurer: Spot
By: John Wells
Great customer service
Great customer service. Timely reimbursement. You guys take care of business.
Insurer: ASPCA
By: Charles Redd
Quick and easy
Everything gets resolved quickly and coverage is great. We definitely are happy and relieved to have our dog insured with Spot!
Insurer: Spot
By: Whitney Spicher
Useful to have especially with a puppy!!
Fast refunds, no hassle.
Insurer: Spot
By: Jessica M
Good CS and claim turnaround. Premium increase notice and new claims system could be improved.
Am very, very happy with the quality of customer service and the quick turnaround on claims! However, here are a couple of things that could be improved: 1) My monthly premium went up 18% but I was not notified except for a general email about rates possibly going up depending on your state. Found out when I received a debit notice from my bank; and 2) The changes to the website for filing claims does not work as well as the old one. I could not get it to highlight so I could sign a claim and had to call for help.
Insurer: Figo
By: Kathy
Straightforward and worth the price
We love how easy and straightforward the process is. We have had only good experiences with SPOT and recommend them to our friends
Insurer: Spot
By: Elissa Bernstein
My claims are reviewed in a timely…
My claims are reviewed in a timely manner.
Insurer: ASPCA
By: Terri Santistevan