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Pet parents across the U.S. and Canada have left over 223,601 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.

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14,739 Payment Experience 63,622 Claim Coverage 76,003 Customer Service 23,042 Price Satisfaction 15,366 Other

Verified April 18, 2023

This insurance company tries everything…

This insurance company tries everything to get out of paying. Multiple times Going around in circles and turns out they had the documents the whole time. This incident lasted months and then didn’t even cover everything

Insurer: Embrace

By: Annoyed with Embrace

If you don't like the first answer just call back and you can get a different one.

35 minutes on hold while 2 of them scrambled to come up with a reason my claim was closed with no communication. They finally said well there is a gap in the medical records that is why? What!! 6 weeks she didn't go to the vet during this time so now they want me to fill out another form saying there was no treatment. I just sent you her entire medical records but thats not good enough they want me to lie on a form. I called back and got a completely different answer. Very frustrated!! Now they say don't believe the web site the claim is on hold pending review don't send the forms we told you to submit 10 minutes ago. Not impressed so far. What is my time worth?

Insurer: Nationwide

By: Scott Motter