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Pet parents across the U.S. and Canada have left over 224,929 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Extremely satisfied customer!
I adopted a puppy and purchased Embrace pet insurance in Jan '23. From Apr 5th through May 9th, I submitted 3 claims, May 9th being surgery. On May 11th, all payments were deposited into my checking account! It took a little while to get the 1st claim going as they had to go through verifications and history with my vet. I was being kept informed of the progress throughout the process. I was quite shocked and impressed that I was reimbursed for the surgery 2 days after it was performed! Their telephone customer service is phenomenal as is their update communication via email and portal. Thank you Embrace !! Like Share
Insurer: Embrace
By: ginger
Easy to start but a headache to submit a claim
Picking the plan was easy and I really liked how they showed how much everything would be so you can pick the best coverage. What I don’t like is submitting a claim. I’ve been trying to submit my claim for 3 days now and it won’t load.
Insurer: Spot
By: Ann
Great Experience
I've unfortunately have had to file a few claims this year, but each time the process is extremely simple and relatively quick. I upload my documents and I have resolution within 7 business days. Their customer service when enrolling was absolutely top-notch, very warm and knowledgeable. They answered all my questions and the policy I received was very clear and thorough. However, I've haven't had to use their customer service for any issues yet. So far, really great experience.
Insurer: MetLife
By: Jennifer
Well done
Took a little longer than expected to process but they sent a nice note apologizing for the delay and everything was taken care in a timely manner.
Insurer: Pets Best
By: Edgar Whitener
The Spot app was super easy to navigate!
The Spot app was super easy to navigate!
Insurer: Spot
By: Josh
claims / overall satisfaction
I highly recommend MetLife Pet Insurance. It is easy to submit the claim now that I know what to get from the vet's office before leaving. Claims are received and processed quickly. Thank you!
Insurer: MetLife
By: Michelle
Super friendly and informative staff…
Super friendly and informative staff thank you!!
Insurer: Spot
By: Wednesday Hernandez
The 'Provider Invoice' screen is broke
The 'Provider Invoice' screen is broke! It took me an additional 1-1/2 hour to upload six invoices...way too long. This same problem existed the night before and I was told earlier today that the problem was fixed. It's not fixed. Signed, 'Disappointed'
Insurer: Embrace
By: Alan Yamamoto
I highly recommend Figo pet insurance.
I highly recommend Figo pet insurance. Our black lab unfortunately tore both ACL's in her back legs. We filed a claim shortly after her surgery, and at first the claim was denied due to inaccurate information provided by the veterinarian office who diagnosed her and performed the procedure . After a follow-up discussion with the veterinarian, an appeal of the original claim denial was filed, and Figo approved the claim and honored the policy. While the claim process was a bit lengthy, and at times challenging, in the end Figo did the right thing and approved our claim.
Insurer: Figo
By: Kevin Hale
Healthy Paws Pet Insurance is great!
Healthy Paws Pet Insurance has been fantastic to deal with. We recently had to put in several claims for our dog, Benjamin, and the claim filing process is super easy. The reimbursement checks arrived really fast and customer service followed up with me to see how Ben was doing which I thought was a very nice touch. Thank you Healthy Paws!
Insurer: Healthy Paws
By: Rebecca Fagan