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Somewhere along the way
Somewhere along the way, they changed their terms to not cover the exam. My bad for not reading the small print I guess. So with a 1K deductible, my urgent care trip of $1500 only got me back a couple of hundred bucks. They also have not managed to get their portion to me in the 72 hours they tout it would happen. IN THE FOLLOWING RESPONSE WE GOT THE STANDARD "WE REALLY CARE..." MESSAGE AND A REQUEST TO CALL. NOTE THAT AS REGARDS BOTH OF THESE ISSUES, I ALREADY DID THAT. STILL NO PAYOUT. BUT I AM NOT GONNA CALL AGAIN TO GET THE SAME "ANSWER' AS BEFORE. JUST SEND THE PAYOUT MONEY THAT IS DUE, PLEASE.
Insurer: Trupanion
By: Nick Berigan
Excellent Pet Insurance You Can Depend On
Pumpkin Pet Insurance has been excellent to work with. Their claims process is quick, efficient, and transparent, and reimbursements are handled promptly. It’s reassuring to know that my pet’s care is supported by a company that values both quality service and reliability. I highly recommend Pumpkin to any pet owner looking for dependable coverage and outstanding customer support.
Insurer: Pumpkin
By: Danielle
Great but expensive
Quick easy claims process. Claims are off and submitted and approved on the same day. Customer service is also outstanding. I will say I am very disappointed in the premium increases. My policy started at $120 a month for two dogs and it is now up to $350 per month. I thought when I purchased it, I was locking in the price but boy was I wrong! And now the dogs are older so getting a different policy is out of the question. That is my only complaint.
Insurer: Healthy Paws
By: Gary M
Great pet insurance
Easy to submit invoices online and when I need to speak with someone they’re always friendly n knowledgeable.
Insurer: Trupanion
By: Lois
Peace of Mind…
Excellent customer service from fellow pet lovers! Easy claim process and fast reimbursement directly to your account. Peace of mind having this policy for my cat Molly, particularly as she gets older.
Insurer: MetLife
By: Janice Blacksmith
Prompt turnaround on invoices
Prompt turnaround on invoices. Any issues are handled quickly and the staff is very friendly. I recommend this company to anyone looking for pet insurance. Thanks Trupanion.
Insurer: Trupanion
By: John and Dorothy
Always timely with payouts.
Always timely with payouts.
Insurer: MetLife
By: Sue
You get answers quickly
My questions are always answered and representatives are always very polite and informative
Insurer: Embrace
By: Debbie West
Met Life for Cats is total ripoff
I got the accident and injury for all 3 of my cats. You have to fill out the claims yourself with tons of paperwork from the vets. My cat had horrible gums and broken teeth which were never made aware of until I went to the new vet. They are great, put in a claim for 10 teeth being pulled and infected and inflamed gums, claim was denied under pre-existing. $1,900 claim denied. Cancelling today
Embrace is a total scam
Embrace is a total scam. You are better off saving the premium money for when your pet needs to see a vet. Despite having received my vet records for the 12 month pre-policy Embrace is still withholding reimbursement for an emergency vet visit due to an insect bite 6 months ago. They are now requesting vet records from 4 years ago so they can keep hunting to try to find that pre-existing condition to get them out of reimbursing me. Beware.
Insurer: Embrace
By: Melissa Mowder