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I'm very pleased with the service from…
I'm very pleased with the service from Spot Pet Insurance. It's been very easy and user friendly and they pay what they say they are going to pay. I highly recommend them.
Insurer: Spot
By: Min Jenkins
Easy
I love how easy it was to submit a claim and how quick they’re with completing the claim. Getting this insurance was the best decision.
Insurer: Spot
By: Andrea Durham
I submitted my first claim to Spot and…
I submitted my first claim to Spot and it was a smooth transaction. Hope all others are the same!
Insurer: Spot
By: Alma Cervantes-Alema
knowledgeable and helpful staff.
knowledgeable and helpful staff.
Insurer: Embrace
By: Frank Caiazzo
Amazing Insurer
This is the best insurer of any kind i've ever worked with. Claims are dealt with expeditiously and fairly.Have had my dog enrolled for past 11 years and shes been a diabetic for past 3.
Outstanding service in every way
I was impressed beyond words by the kindness and helpfulness of the customer service when my dog sustained a traumatic spinal injury a few weeks ago They got all the medical records from 2 different emergency hospitals that were needed to file the claims and did everything they could to help me in a very scary situation My dog is progressing steadily and I am forever grateful to the Healthy Paws company
Insurer: Healthy Paws
By: Laurie McSweeney
Frustration with claims
For every claim I have ever submitted there is an issue with getting a diagnosis which delays the results of the claim. I always feel caught in between the doctor and the insurance company. Each claim is reviewed by a different person which impacts the results particularly if several claims are related to one issue/illness.
Insurer: Embrace
By: Eve
ASCPA delivered 100%
a couple of years after purchasing insurance from ASCPA, Sam was diagnosed the cancer. ASCPA paid every claim up to the limits of the policy and filing was as easy as scanning invoice and attaching it to short online claim form. They renewed during treatments with no repercussions. So glad I purchased the insurance.
Insurer: ASPCA
By: Eric
Increased premium astronomically for…
Increased premium astronomically for existing policies, but offered a new policy with the same exact coverages for cheaper. Existing conditions would not be covered under the new policy though. Such a scam. Terrible customer service.
Insurer: Pets Best
By: Andrea
Claiming me not having records from 2021 when I was with them since 2017.
I have been with ASPCA since 2017 and was generally fine with them even though they tried to increase their price once in a while. However, just for this month, one of my cats got dental issue and had teeth extracted. I submitted a claim about it and ASPCA asked me for his medical records from 3/6/2021 to present. My vet had sent them records from April 2021 to present since that was when I started using this vet and I just did not go to any vet in March 2021. ASPCA still have the “action needed” warning on. When I called them, they said the just still need some record from that one missing month, which just literally nothing happened at that time since my cat was healthy and it was during COVID. And the reason they gave me was they need to make sure that my cat didn’t have dental issues before I started the plan with them, which as I mentioned at the very beginning, I have been with ASPCA since 2017! No matter what comes out during 2021, it should still be AFTER I got their plan! I’ll see what happens after today and if they don’t reimburse due to this dumb “you couldn’t show your cat had no dental issue before using our plan” reason, I will come update this post into a shorter version with one star and ask people to run from them.
Insurer: ASPCA
By: Tracy Chou