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Customer service has gone above and…
Customer service has gone above and beyond help when needed on previous occasions. I just put in a claim and heard back about approval less than 24 hours. I have been nothing but happy with my service so far and am coming up on a year soon.
Insurer: Trupanion
By: Lauren Combs
Affordable!
I chose a plan inbetween that I can afford which included accident/Illness along with the preventive. I took both babies to get their check up with shots and am very happy with my reimbursement. Payment came back prompt. I did not have to do anything but send the bills in. Spot took care of the rest! Thank you for taking care of us!
Insurer: Spot
By: MissE
Worthwhile investment
We had Trupanion insurance for 11 years until my dog passed away. My dog had many health issues and some years our vet bills were astronomical. Trupanion always processed our claims quickly and the coverage was fair and straightforward. Although the premiums increased significantly over the years the investment was well worth it. However what impressed me most was the way they handled my dog's death. I submitted an invoice for euthanasia and they immediately cancelled my policy, refunded the balance of my last payment and sent a letter expressing their condolences. I didn't even have to make a phone call. Losing a pet is heartbreaking and this company really went above and beyond to make the entire process a little easier. Thank you.
Insurer: Trupanion
By: Amy Kenneally
Josh Sabado
Josh Sabado, was very nice and knowledgeable. He answered all my questions. Mr Sabado was very patient and did not rush me, and then at the end he ask me did I have anymore concerns and have a plasent rest of my week. I feel so much better now know our puppy will have the coverage that she will need, and might need in the future.
Insurer: Fetch
By: Constance Mitchell
So far, so good
So far, so good. I have Trupanion for my cat and I find that they have covered things I didn't expect them to cover. The customer service is great, they evaluate claims quickly, and in my experience, they almost always cover my submissions. I regret getting a different pet insurance for my older cat years ago-that company does everything they can to disqualify claims. The opposite has been true with Trupanion. I'm so glad I signed up for Trupanion for my younger cat.
Insurer: Trupanion Canada
By: Liz
It’s very self explanatory and easy to…
It’s very self explanatory and easy to use and you’re you submit it. And with no problems u get reimbursed for your visits. Love it
Insurer: Spot
By: Estephinie
Annual exam and boosters
I recently submitted a claim for routine annual exam and shots and it was paid promptly. I was pleased with what my plan covered and very pleased it didn't take months to get reimbursed.
Insurer: Fetch
By: JER
I have loved Pets Best for a long time…
I have loved Pets Best for a long time and recommended them to all my friends and family. They were super responsive both times my pet had major surgery and customer service had always been amazing. Unfortunately, I will no longer be recommending them to anyone. After 4 years of being with them they suddenly raised the insurance 56%. I asked for a breakdown so I could understand the changes and they refused to send me anything. They told me that it was based on previous claims, breed, age, and zipcode but wouldn't breakdown the exact numbers and reasons for a 56% increase. I have been a loyal customer, always paid on time, and have been marketing them for 4 years. They refuse to be transparent and I am really disappointed with them. I can understand an increase as my dog ages but, to refuse to be transparent on how they increase the cost is incredibly disheartening, unprofessional, and unethical. I would watch out with them. If I would have known I would have gone with another company. Looks like they are for keeping people around long enough to keep them hooked on existing conditions and funnel people into paying more because they know other insurance won't take pets that may have had surgery during the time you are under Pets Best. Just another greedy company. RESPONES to their reply: I have email proof that Pets Best claimed the increase was based on previous claims, on top of breed, age, and vet rates in the zip code. So your respones is inaccurate and misleading to people who are reading these reviews.
Insurer: Pets Best
By: KB
Very affordable
Filing a claim was so easy and took only a few days to be completed. Very affordable. They were so kind and sympathetic when I had to put my dog to rest.
Insurer: ASPCA
By: Cheryl Barnes
Unacceptable claim
I submitted a claim that wasn’t accepted.
Insurer: Figo
By: Linda Goldstone