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Absolutely amazing
Absolutely amazing. Company great response times, extremely easy to use interface, cannot be happier
Insurer: Figo
By: Angie
Caring Andee and Embrace
I took a long time because of a possible pre- existing condition that I had to get clarified but we got that taken care of and Embrace has paid the claims.I dog has cancer and without Embrace it would have been difficult to afford the treatment,My adjuster was Andee and she was great and sooo understanding.She was a great support for during this ordeal.
Insurer: Embrace
By: Glenda Walker
Very reliable and they fix my claim…
Very reliable and they fix my claim very fast.
Insurer: Spot
By: Hannah
Unexpected emergencies made me realize…
Unexpected emergencies made me realize how important pet insurance is
Insurer: Spot
By: Valora Patterson
Very prompt and user friendly experience
The initial sign up process was a breeze, filing claims online even easier, reimbursement within about a week. I have a 4 month old puppy, she became ill at 8 weeks old, they took the worry out of affordability
Insurer: Spot
By: Lisa McElley
Do not recommend
EDIT: After several emails back and forth, Trupanion confirmed that I have more than one category for 'mass(es)' both with separate deductibles even though they were the same, and submitted the same. Complete waste of time. Do not recommend. I’ve been with Trupanion for 10+ years and have paid over $10,000 in monthly insurance, above and beyond all of his vet costs. So far in my dogs 11 years, he has had less than a handful of things covered. Most recently he underwent surgery to remove and test some lumps and Trupanion is not covering any of the lumps despite "mass(es)" having previously reached the deductible years ago. Not only are they now breaking the lumps down by type they are also doing by location. This means that if the cells are even remotely different, or in a different spot, they begin their own deductible. So, if it isn’t the same type and same spot it doesn’t go towards my deductible. I don’t recall this being the case when we started - and none of these are pre existing conditions (before the start of policy) since I’ve had the policy since my dog was 6 months old. Despite a couple of appeals, I still cannot get clear information on the breakdown of deductibles, nor was I ever never notified of a change to my policy. I would advise speaking to all other possible insurance companies when looking at a policy for your pet because you won’t be receiving the coverage that you need through Trupanion.
Insurer: Trupanion Canada
By: Caylee
Thank you Spot!
Spot Pet Insurance has been an incredible financial tool for our family. Pet insurance can be a questionable decision sometimes but we are so grateful that Spot has come through for us during a serious medical episode this year. Their customer service has been fantastic and their quick claim processing has made a stressful year just a little bit less stressful...can't believe I'm saying this about an insurance company! Thank you Spot!
Insurer: Spot
By: Steve H
Filing a claim is easy
Filing a claim is easy. Uploading the documents is easy. Getting the claim approved is quick. What I should have done was put my bank info on the website. It's there now but it would have saved time running to the bank to cash two claim checks.
Insurer: Pets Best
By: Carl Conte
I was very happy with the customer…
I was very happy with the customer service I received. She answered All of my questions was very pleasant and polite. I am truly satisfied with my experience.
Insurer: Fetch
By: Jenny Fromdablock
Quick and easy call with all questions…
Quick and easy call with all questions answered
Insurer: Fetch Canada
By: Michelle R