154,902+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
236,321 total
What are you looking for?
Most selected providers in "November, 2025"
This chart shows the distribution of the most selected pet insurance providers in November, 2025.
Providers with highest rating
20,339 reviews
10,806 reviews
27,505 reviews
14,171 reviews
63,021 reviews
Category with most reviews
This chart shows the distribution of review categories.
Absolute Scam - Deplorable rate increases
Absolute scam. Will go out of their way to ensure your claim is not covered. Recent policy charge increases are deplorable by all standards - a 50% increase in monthly rates? With no option to update your coverage to better fit your budget? They claim it's "inflation" but inflation is not 50%. Total money grab and absolutely despicable in terms of "pay it or leave". Customer service is a nuisance to work with. Impossible to get a straightforward answer. Avoid, avoid, avoid or they will run you through the mill at the expense of your pets health. Looking forward to the canned response in which they will "justify" the rate increase using buzzwords. Save your money and read the "positive" reviews with hesitancy.
Insurer: Trupanion
By: Kasey Schultz
Pets Best is worst company for pet…
Pets Best is worst company for pet insurance They increase the premium year after year even if you don't make any claim But once you need it for a cancer related surgery, they give you run around. They don't reimburse anything
Insurer: Pets Best
By: Dev
The website walked me through filing my…
The website walked me through filing my claim. It was easy to follow along.
Insurer: Spot
By: Gina Kalbach
Customer service is always great when…
Customer service is always great when we file a claim. They are quick to process and respond if we have questions.
Insurer: Pets Best
By: Brian Alexander
There are many issues
There are many issues. If i wasn’t stuck in a position where, switching companies would ban pre-existing conditions, I would cancel my policy. Unfortunately, I’m stuck here. The app never works, customer service is horrible, claims processing takes way too long, as well as pay outs. Things are many times denied being payed out, that def should be covered, and paid out for. Overall, this company is poor, at best. Many things need to change here, and yet nothing is being done about it. It’s very frustrating.
Insurer: Pets Best
By: Jenn
Exceptional service
Exceptional service. Our dog experienced digestive issues. We took her to the vet and Spot covered all the treatment required without typical insurance company bafflegab. A true partner in Tilly’s health.
Insurer: Spot
By: Judith Leger
The process to submit claims was EASY
The process to submit claims was simple. The approval time was quick. We're very pleased with the coverage and the customer service support you provide.
Insurer: Spot
By: Lisa Lloyd Jones
Smooth, compassionate experience
You always expect dealing with insurance of any type to be a hassle, but I've been super happy with my experience with Pets Best. Everything that I expected to be covered under my chosen policy was covered, never had to fight over a claim, and they were all processed fairly quickly. When I had an issue with checks sending to an old address, didn't have to wait long to reach a real customer service rep, and she was super helpful. Also small detail here, but I remember when my Murphy passed I dreaded having to deal with a complicated cancellation process and worried about waiting for claims for the emergency vet to process in case cancelling affected those. However, Pets Best gathered from my claims that he had passed (even though I didn't have cremation covered, it was on that large ER invoice) and they automatically canceled for me and refunded me the pro-rated amount for the quarter I had already auto-payed. Small act, but it actually meant a lot to me to take something off my plate at that time. Will be happy to re-insure again with them when I adopt another pup!
Insurer: Pets Best
By: Kayla Hollenbaugh
IT WAS EASY TO SIGN UP AND IT WAS…
IT WAS EASY TO SIGN UP AND IT WAS RECOMMENDED BY MY VET!
Insurer: Trupanion
By: TRUDY MUNGIOLE