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Katherine took care of all my questions, was extremely personable and expert in providing all the information I requested. Your company is lucky indeed to have such a representative!
Katherine took care of all my questions. Is an absolute vaulable part of your team. My reimbursement check is being sent to me and is exactly as FETCH advertised. I am very happy with FETCH. I was switched to your company after having pet insurance for the past 30 years. Your service and representative deserve 5 stars! Sincerely, Dr. M
Insurer: Fetch
By: Marlene
Excellent customer service
Excellent customer service! I can’t recommend them enough!
Insurer: ASPCA
By: Jodi Cooper
Best purchase I make monthly.
Best purchase I make monthly.
Insurer: ManyPets
By: Dawnyel Moore
No Contact for Follow-Up & Questionable Calculations
No contact for questions. The refund took 2 weeks longer than the plan described, which is less of an issue. My problem is that there is no clear way to contact/follow-up. Normally, with pet or human insurance, the deductible is subrtracted from the total, then the co-insurance is calculated. In my claim, FetchPet calculated the co-insurance from the overall total, then subtracted the deductible. This resulted in me receiving ~$205 instead of ~$264. I understand their goal is to minimize how much I am re-imbursed, but I've never seen insurance calculated like this before - I work in healthcare.
Insurer: Fetch
By: Kristian Cruz
The young lady that took my call was very informative and dint mind repeating information she had already given. She was ver patient while I asked lots of questions. She was not pushy at all. Excellen
Best customer service ever.
Insurer: Trupanion
By: Julie Maxey
Very slow in paying claims
Their premiums have been reasonable and it’s easy to file claims on their app and they have paid all our claims in the 4 yrs we’ve had this insurance (minus deductible of course) for our boy with a liver condition. BUT they take 4+ weeks to pay, even with direct deposit.
I just love the way Embrace handles a…
I just love the way Embrace handles a claim ASAP. I cannot be more happier … It is such a relief knowing that I have pet insurance to cover my dogs expenses!.. after researching with other pet insurances, Embrace, at the best prices, and covered more than other insurances did I am very pleased!
Insurer: Embrace
By: Carmella Lucas
This was one of the worst experiences…
This was one of the worst experiences I’ve had with Embrace. My dog recently received an X-ray for $871.82 embrace refunded me $250 from my wellness and not the full $871.82 even though my policy covers X-rays. No one has yet to follow up to correct this.
Insurer: Embrace
By: Marcus Lewis
Amanda at fetch was awesome!
Amanda provided great service!!! She was very personable and provided great information about fetch insurance and what it covers and answered all my questions and concerns regarding the insurance. Also offered 10% off for having two pets so that was awesome!
Insurer: Fetch Canada
By: Cass L
Took care of my claim .
Took care of my claim .
Insurer: Spot
By: Karri Roberts