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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Great experiences with Fetch
I have had to submit several invoices to Fetch. They have responded promptly and kept me updated frequently until a decision was reached. I’m very happy with Fetch and glad I chose them
Insurer: Fetch
By: Linda Reilly
Never paid any claim
We bought our policy 3/3/23, our pet had urinary tract infections. They never reimbursed for anything. We had 3 claims for urine analysis and they didn’t pay any of them. The reasons on the explanation of benefits made no sense! The last claim filed shows denied because they don’t pay admin fees and was within 14 day of the new policy. This was aug of 2023, 5 months after we bought our policy. Calling in to them did nothing, we will look into it, never heard back. Then after denying every claim, they raised our premium $13.00!
Insurer: ASPCA
By: Aaron Curtice
Our dog became sick last week vomiting…
Our dog became sick last week vomiting everything he ate or drank all day. It was a Saturday evening and we have one vet open at that time, the only emergency vet hospital in the county. We had to pay over $1200 that evening for his treatment. I submitted the online claim form and it was approved the next day. The refund was in our account the following day! We are so happy we chose Embrace!
Insurer: Embrace
By: J Mirocke
ASPCA is easy to use
ASPCA is easy to use. This was the first time I have had pet insurance, and I submitted my first claim on Zoey and it was easy and fast. I was so happy and pleased with the results.
Insurer: ASPCA
By: Carolyn Fisk
Wellness Insurance
Josh was polite, personable and knowledgeable, he was able to answer my questions and sign up for the Wellness Insurance and followed up with confirmation email as I requested.
Insurer: Fetch Canada
By: Consumer
Satisfied I was skeptical in the beginning about…
I was skeptical in the beginning about obtaining pet insurance, but so far, this company has responded to my claim submission in a timely manner, and if they have questions, they reach out to the Vet directly. I am super satisfied to date.
Insurer: Spot
By: Lillian Soto
Unable to speak to a human about claims
submitted a claim and have a question that I want to speak to a human about. it hangs up on you. tried the chatbot, no way to speak to a human. I've paid these people thousands of dollars over the years and I'm disappointed I can't speak with a human.
Insurer: Fetch
By: Brad Powell
Complete nightmare!!
Complete nightmare!!! I wasted my money. I purchased the wellness plan and tried to have a routine dental cleaning done. After I filed my claim, four months later and multiple phone calls it was denied because the dog had mild tartar. All dogs have at least mild tartar. Nothing else was done except a simple cleaning. However, the mild tartar was labeled a “pre-existing” condition, and I was denied reimbursement. This is absurd that a simple cleaning could be denied under the wellness coverage. I wish I never agreed to have my payroll deductions for months for no effective wellness benefit, although this was promised numerous times by the sales rep. Do not waste your money or listen to slick sales people. This company sucks.
Insurer: Nationwide
By: Lex Moore
The price was right and the pieces was…
The price was right and the pieces was simple
Insurer: ASPCA
By: Sholonda Jackson-Jasper
Easy claims portal, fast processing
The claims portal is super user-friendly and straightforward. Once they had all the info they needed, they processed my claim in less than a week.
Insurer: ManyPets
By: Kendra Smith