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Honestly I have uploaded everything I…
Honestly I have uploaded everything I was supposed to and I keep getting emails saying it is not enough (yes I provided a year of medical history). We have never had a claim in the entire year we have had this insurance, and all history was there. Our past insurance company was much easier to use and I didn't have near the hassle as this has been. I am hoping for more positive experiences in the future as I really want to be happy with this insurance as I heard good things. Just a bit frustrated.
Insurer: Figo
By: Cathy
Prompt handling of claims
Prompt handling of claims
Insurer: ASPCA
By: Judith Hanley
Wonderful…Quick response and easy to use
Quick response and easy to use. Excellent
Insurer: Pets Best
By: Katherine
Great to work with
So easy to make a claim. Customer service is fantastic! So patient, willing to answer all of my questions thoroughly.
Insurer: Trupanion
By: Wendy
This was my 2nd claim with Spot and…
This was my 2nd claim with Spot and they approved and paid much faster then the first time. I am so happy I decided to go with Spot for my dog's insurance. If you are questioning if you should go with Spot-- Stop immediately and trust me when I say you and your dog or kitty will be in good hands.
Insurer: Spot
By: Johnny
Spoke with a very great…
Spoke with a very great representative-she was very insightful and how to explain to my benefits
Insurer: Nationwide
By: jack gibney
Timely response to claims filed.
The timely communication regarding recent to claims was excellent ! They were paid just as described in insurence coverage I selected!
Insurer: Embrace
By: Tena Ritchhart
Increased my premium by 52%!! What?!
I started my policy with Embrace when my pup was 8 weeks old. He is now going to be covered for his 3rd year and my premium increased by 52% ($96 to $146 per month!) mind you all he has had aside from regular wellness checkups is an ear infection and a questionable lump. The reps are friendly and knowledgeable but at this rate, I will be priced out in 2 years. I don't buy the info they provided of it being based on the dog's age, policy tenure and inflation in the area. Maybe that's how they make their money though? They provide a great price to newcomers and price out those with tenure after the rates become ridiculous. I'm not interested in downgrading my coverage but I am also not interested in pay 50%+ extra each year. Reasonable increases are expected but this is insane.
Insurer: Embrace
By: Iris Arce
Awesomeness and Professional
Awesomeness and Professional
Insurer: Spot
By: Anthony Davis
Refusal to accept veterinarian letter…
Refusal to accept veterinarian letter that my dog is mixed breed though that was proof they asked for. OMG. They replied to this post by telling me to call their customer service # like I haven't already spent fruitless hours talking to them with no help. Then today I get an email to dear pet parent asking for my name and policy #. As if this is a brand new issue with a brand new customer. I really see no alternative at this point other than to file a complaint with the Virginia insurance commission
Insurer: Pets Best
By: Elaine schwartz