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Had some invoice processing issues
The first time I submitted my invoices on the website, I got the initial emails saying they were received. But weeks went by and nothing happened (and I didnât contact customer support sooner due to message at top of web site indicated system upgrade was slowing claims). When I did call, agent had no record of the invoices and suggested that app was more reliable for invoice submission, noting I should have received a follow up email a couple of days after the initial email. When I resubmitted them, they were process quickly and indicated they were paid, but no money was deposited into my bank account. So I followed up with customer support again and I was told they attempted to send funds to me but my bank had no record of the account number ( I accidentally transposed the last two digits). Iâm told a check was sent instead. My frustration comes from the lack of communication about the bank issue. If I hadnât followed up with customer support, I would not have known there was a check sent to me. I couldâve corrected my account number if I received an email notifying me about the problem with the bank account and now, after waiting well over a month from my initial submission, I have to pray the check isnât stolen and washed in my local post office because there is someone rogue working there. Iâm only giving a high rating on the claim because customer support when contacted was always helpful,and because I know how fast claims are processed when paid directly to oneâs vet ( which in this case wasnât an option).
Insurer: Trupanion
By: Elissa
Shannon provided kind courteous and knowledgeable assistance to me & Bootsie.
Shannon provided kind, courteous and knowledgeable assistance to me & Bootsie.
Insurer: Trupanion
By: Bonnie
You get what you pay for!
My vet is now able to process my claim as I check out. I receive a text almost instantly from Trupanion, stating they are reviewing my claim. They then reply again, very promptly, with what they will cover and I pay the difference to my vet. So easy, I love it. Highly recommend! Only caveat is the costâ¦.. but itâs so true when you say you get what you pay for!
Insurer: Trupanion
By: Lynn
Love Trupanion Service!
it was quick and easy
Insurer: Trupanion
By: Deb
Best Pet Insurance
I send in the forms, they review the claim in a timely manner and send a check. The best pet insurance there is.
Insurer: Trupanion
By: Donna
Trupanion review
I am usually not one to complain, but I was first put on the phone with a woman with a southern accent. I think her name started with an S, maybe Sharron or Shannon? She was extremely rude to me when I told her I picked up my kitten from a breeder the day prior in a state that I do not live in. She told me I needed to be honest and that I was lying to her over the phone. She then pretended to not hear me and told me to call Trupanion back to be connected to another advisor which I did. I had no issues with the next person I was on the phone with. He was very kind and understanding. He helped me get set up with Trupanion quickly.
Insurer: Trupanion
By: Miranda
Great coverage and quick reimbursements
Great coverage and quick reimbursements
Insurer: Trupanion
By: Michelle
Friendly professional and knowledgeable agent
Friendly, professional and knowledgeable agent
Insurer: Trupanion
By: Adrian