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Great first experience.
Website made it easy to file a claim and the payment was very prompt. The only draw back was I couldn’t find a side by side explanation of what was reimbursed and what wasn’t like you see with a BCBS claim.
Insurer: Spot
By: Carl Loos
Spot Pet Insurance is easy to deal…
Spot Pet Insurance is easy to deal with. Their claim submission procession is streamlined, and claims are processed quickly. I like that you can submit an estimate first to make sure it will be covered.
Insurer: Spot
By: Ann
BEST pet insurance ever!!!
I spent awhile looking at different sources of coverage for our puppy. Friends with other sources of pet insurance reported negative experiences, so I was wary. Eventually, I settled on Spot Pet Insurance and I am SO grateful that I did! For one, I think it’s amazing that your plan is customizable for you and your pets needs. Second, pretty soon after registering, I received a phone call from Spot Pet Insurance welcoming Rusty to the Spot family! It was such a nice touch, and I appreciated the personnel on the line asking if I had any questions or was confused on how to file a claim. Which brings me to how EASY it was to file my first claim for a simple wellness exam and vaccine appointment. I submitted the claim March 18th and was notified it had been processed and completed March 21st. So easy, and very user friendly! Everyone I’ve dealt with has been so helpful, kind, and efficient. I really appreciate the coverage and care for our boy, Rusty. Spot Pet Insurance was the best possible choice I could have made!
Insurer: Spot
By: Hannah
They lovely treat your pets
DR is very friendly and knows what she is telling about
Insurer: Pumpkin
By: customer
Claim submission process is easy and…
Claim submission process is easy and straightforward, and reimbursement is quick. The last thing you want to worry about when your pet is sick is dealing with paperwork and complicated processes. Highly recommend. Thank you Spot ❤️
Insurer: Spot
By: Audrey Walicek
simple to do claim.
pretty simple to send in billing invoice.
Insurer: Spot
By: Jorge Berrios
I just submitted a claim
I just submitted a claim, one each for both of my Yorkies, and it only took just a couple of days for Spot Insurance to deposit the money into my bank account. It cover the expenses as it is disclosed in the Spot document. I am giving five starts because I am very pleased with the process of submitting the claim and the time to get the refund. If at a later date I have something I am not satisfied with I will provide my review as I should.
Insurer: Spot
By: Vicente Colon Cruz
Brandon was extremely helpful in…
Brandon was extremely helpful in getting my 2 kittens insurance extended from the month free I received when I adopted my kittens from the shelter. He was very kind and helpful. I've had pets my entire life with no insurance. I wanted to try and keep the insurance (even if I pray i never need it) it seems very fair and covers a lot. Thank you
Insurer: Trupanion
By: Shirley R
The adjusters are NOT animal lovers
(SECOND EDIT: After Dagmar passed away, and after I cancelled my Trupanion policies, the woman who assisted me with the cancellation submitted another appeal on my behalf. A few weeks later, I received checks from Trupanion for what they should have paid me in the first place, but the damage had already been done. My original review stands unchanged. I insure my babies with Embrace now, which has already proven to be a far better company.) Original review: To say that Trupanion is the worst is too kind. To say that Trupanion only takes your money and gives you nothing for it is too kind. I do not know how their adjusters sleep at night, and it is a shame, because once (apparently before it changed ownership) it was a wonderful insurer. We first got Trupanion insurance for Dagmar when Juliette was being treated for cancer in 2019. Dagmar’s first claim several months later (removal of lumps, which were benign, as biopsies showed) was denied, because the vet had first noted the masses a few months before the coverage had started. Fast forward through several surgeries and several denials and denials of appeals, even in the face of biopsies which showed the growth of cancer, to a very aggressive surgery in 2024, clearly showing a spread of cancer, which they denied because “adenomas” (benign tumors) are not covered. A month later, a veterinarian oncologist puts in a claim for treatment, which is denied because of the “preexisting condition of similar masses.” In contrast, I heard a horror story while at the oncology office about a claim that WAS covered by Trupanion: the poor dog had several different cancers, but the adjusters saw the glass half-full and determined that each cancer was its own condition and needed to first meet its own deductible. The customer service will talk to you as if they are on your side, and they may well be, but if they are animal lovers then they should find other jobs. The customer service will advise you to get the vet to speak for you on appeal, but two doctors spoke for me, and Trupanion doesn’t listen to them either. Animal health is not in their interest. ADDITION AFTER READING TRUPANION’S REPLY: I encourage everyone to read at least the first sentence of their reply, and keep in mind that they put themselves forward as a company that insures the health of animals.
Insurer: Trupanion
By: mary kruger
All the comments I have read.
All the comments I have read.. It's the best thing we did for our Ace..
Insurer: Spot
By: Jessica Villalba