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Having my back.
I’m thankful that embrace contacted my vet for the notes needed to process the claims. I was fully reimbursed for my sweet boys passing and the visits that led up to his last day. Thank you for having my back.
Insurer: Embrace
By: KE
By far the easiest experience with…
By far the easiest experience with insurance I've ever had. Whole process took 20 mins to complete and was reimbursed days later. Why can't human health insurance be this easy.
Insurer: Spot
By: Jeremy S.
Incredibly Happy with Healthy Paws
Our sweet tripod Moe has had two tplo surgerys, a cancer/tumor removal, and teeth extractions over the 5 years we've had him. Healthy Paws has always provided timely and effective support. We are grateful that we choose to get our pet insurance through them, and we will use them again for any of our furry family members in the future.
Insurer: Healthy Paws
By: Allison Ibsen
They are so caring and always answer my…
They are so caring and always answer my questions
Insurer: Spot
By: Ericka
New customer review
I am a new customer and submitted my first claim. It was a very simple process and a quick reimbursement.
Insurer: Spot
By: Sharon C.
Your claim form is difficult to…
Your claim form is difficult to maneuver thru.. very frustrating!!!
Insurer: Spot
By: Sharon Sanders
Quick easy claim process.
Quick easy claim process.
Insurer: Spot
By: SCOTT S
An A+ company and an A+ experience with Josh
Josh was so professional and answered all my questions and got me the upgrades I was looking for. I know insurance from the professional side, but not pet insurance, and he was able to answer all my questions. Thank you, Josh, again for your service!!!
Insurer: Fetch
By: Marlene Pagentine
Their service is automated annoyance
Their service is automated annoyance. I have two dogs and they get services from the vet on the same invoice. So when I submit an invoice I put in the comments this service is for this dog . . . Spelling it out for them. Every single time they kick back one because they say the invoice was it provided for this animal. Between that and the time it takes to get reimbursed and the cost of the insurance overall it's like the world's worst necessary evil. So over pet insurance but need it just in case.
Insurer: Pets Best
By: Joel Walton
Please go to the media
Please go to the media. If you are also a victim, expose this company. Response to Trupanion: my pets condition was not proven to have started before my policy was in effect. You link everything to preexisting whether there is a medical basis for it or not. You are scammers. Nothing more. This has been my 2 month experience with Trupanion: I will start with the only positive feature of this company. The employees in the online chat and on the phone are available immediately and are very kind. Unfortunately, they have no, and I mean NO power whatsoever. Even the managers have no power. They are basically therpapists that console you when the corporate fat cats deny your claim. When you get on the Trupanion website or visit their YouTube channel, you will see claims of a caring, premium, unmatched pet insurance company. In my experience, they will let your animal die, happily, if it saves them a dime. On even the THINNEST of evidence, they will deny your claim. Sift through the reviews here and visit consumer affairs. You will see many examples. Google "CTV news Trupanion". They have done at least one story on this company. Trupanion is back logged with appeals. I filed an appeal on a Jan 21 2024 case. I was just denied this week. That's 2 months just to await an appeal. It was only reviewed 1 day before being denied. They are so backlogged with appeals that it will take 2 months just to get around to yours. They have a 30 day medical waiting period which they will use, not to deny just fraudulent claims, but to deny legitimate ones. How could you forsee a medical problem with your pet, say 27 days in advance? Why are other pet insurance waiting periods 15 days for medical? Here's my suggestion. Give this company the name of every clinic you have ever been to. Tell them to get your pets records. Then ask for a letter with pre existing conditions that will not be covered. If you don't, they will screw you. They will associate any symptom your pet has had in its life with their current claim reason, and use it, with no medical evidence, to deny you and let you fur baby die. They do not care about you. I will be reporting them for fraud and have contacted CTV NEWS and other media outlets. I will stop at nothing to help people from suffering the way I did. They will tire you out emotionally until you can't fight anymore. My therapy dog almost died because of this company. The dog I have to help me through my PTSD from working in medicine. Don't believe the response "we're pet owners too, we care, please call us." Remeber this: They don't care. Not about you. Not about your animal. The blood of many animals is on the hands of the rich who run this company. Run. Fast.
Insurer: Trupanion Canada
By: Joel Gratton