223,761+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 223,761 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I have just signed up
I have just signed up It was an easy process and the insurance is very affordable
Insurer: Spot
By: LaDonna
Brachycephalic Surgery
I have a dog that required brachycephalic surgery. I used the chat option in the app to ask question before hand about coverage on what was covered and what wasn’t. They were extremely helpful each and every time. I submitted my claim and it was approved in full and my reimbursement was in my account 9 days later. My dog is only 9 months old, so I haven’t had insurance for very long. A lot of people laughed at me for having pet insurance and I am happy to say I was the one laughing at them in the end. So, Thank You Fetch! My entire experience so far has been fantastic.
Insurer: Fetch
By: Kristy
Extremely satisfied customer!
I adopted a puppy and purchased Embrace pet insurance in Jan '23. From Apr 5th through May 9th, I submitted 3 claims, May 9th being surgery. On May 11th, all payments were deposited into my checking account! It took a little while to get the 1st claim going as they had to go through verifications and history with my vet. I was being kept informed of the progress throughout the process. I was quite shocked and impressed that I was reimbursed for the surgery 2 days after it was performed! Their telephone customer service is phenomenal as is their update communication via email and portal. Thank you Embrace !! Like Share
Insurer: Embrace
By: ginger
Easy to start but a headache to submit a claim
Picking the plan was easy and I really liked how they showed how much everything would be so you can pick the best coverage. What I don’t like is submitting a claim. I’ve been trying to submit my claim for 3 days now and it won’t load.
Insurer: Spot
By: Ann
Great Experience
I've unfortunately have had to file a few claims this year, but each time the process is extremely simple and relatively quick. I upload my documents and I have resolution within 7 business days. Their customer service when enrolling was absolutely top-notch, very warm and knowledgeable. They answered all my questions and the policy I received was very clear and thorough. However, I've haven't had to use their customer service for any issues yet. So far, really great experience.
Insurer: MetLife
By: Jennifer
Well done
Took a little longer than expected to process but they sent a nice note apologizing for the delay and everything was taken care in a timely manner.
Insurer: Pets Best
By: Edgar Whitener
The Spot app was super easy to navigate!
The Spot app was super easy to navigate!
Insurer: Spot
By: Josh
claims / overall satisfaction
I highly recommend MetLife Pet Insurance. It is easy to submit the claim now that I know what to get from the vet's office before leaving. Claims are received and processed quickly. Thank you!
Insurer: MetLife
By: Michelle
Super friendly and informative staff…
Super friendly and informative staff thank you!!
Insurer: Spot
By: Wednesday Hernandez
The 'Provider Invoice' screen is broke
The 'Provider Invoice' screen is broke! It took me an additional 1-1/2 hour to upload six invoices...way too long. This same problem existed the night before and I was told earlier today that the problem was fixed. It's not fixed. Signed, 'Disappointed'
Insurer: Embrace
By: Alan Yamamoto