209,304+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,304 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Our claims are always processed…
Our claims are always processed quickly, and we are happy with the amount that is refunded.
Insurer: MetLife
By: Mary Anderson
I was in shock when I got my prognosis…
I was in shock when I got my prognosis for my 4-year-old dog. I left the veterinarians office and drove around in tears because I did not know how to process a young 4-year-old dog having severe hip dysplasia. She had hip dysplasia in both hips. Basically, her hips are being held together by muscle and tendons. She has very little support for her femur head to rest into the socket. I was so relieved when I phoned Fetch, I was expecting all kinds of difficulty and what I received was warm, kind, understanding, direction. My dog will not need to be put down because Fetch has my back. I am so grateful that I chose Fetch when I did, so many unexpected things can happen, and I am so glad that I purchased Fetch pet insurance when my dog was very young. Thank you Fetch
Insurer: Fetch Canada
By: Velda Abram
Easy to follow
Easy to follow
Insurer: MetLife
By: Laura Alejandra Aguilar Garcia
ISSUES WITH COMPANY, REPS AND PAYMENTS
BEWARE!!! STAY AWAY!!! I signed into my account to make a payment and came to realized that I had a pass due from Dec and then another one hit on Jan 6th 2026 called and spoke with a rep don't remember her name but she was going to take one payment and instructed me to pay the remainder before the policy cancelled on the 19th of Jan which in fine but then I asked for a manager about getting out of default because they required the full amount of almost $600 to be paid in full by the 19th which didn't sound right. I was connected to Account manager Donna which was rude, insensitive, and was laughing at me. I was then transferred to another account manager Lisa which I explained about what happen with the previous manager and I told her I wanted to make half the payment and pay the rest before the policy cancelled she told me that I can't make a partial payment on the account so I said I want to pay using 2 cards and she told me she can't take 2 card. they force you to pay the premium and then force you to use one card to avoid fees for processing. If you have a new Puppy, kitty, or other animals that you want insurance shop around and stay far away from this company.
Insurer: Pets Best
By: Anthony Joner
Very prompt in processing your claims!!
Very prompt in processing your claims!!
Insurer: Spot
By: Carol Hawkins
Easy
Easy, fast. Thank you for insuring my pet!
Insurer: MetLife
By: Julie Ohlis
Financial Support when you need it
My overall experience has been positive. My claims have been paid timely. There was a period of a few months where PetsBest was updating software and it did seem the claims took about a month to process. When my claim has been denied I followed up with needed information (due to a newly adopted pet) and then claim was processed. I did a TPLO surgery on one of my dogs and was very please at the processing time and reimbursement. I have one pet on maintenance medication and have had no issues with claims being processed. I went 2 years having no need to process claims and then this last year we have had several needs and I have grateful to have this for my 3 dogs so I can make quality of life decision without having to heavily weigh in cost as I know after deductible I'll start to receive reimbursement. I recommend this company. My overall experience has been positive. My claims have been paid timely. There was a period of a few months where PetsBest was updating software and it did seem the claims took about a month to process. When my claim has been denied I followed up with needed information (due to a newly adopted pet) and then claim was processed. I did a TPLO surgery on one of my dogs and was very please at the processing time and reimbursement. I have one pet on maintenance medication and have had no issues with claims being processed. I went 2 years having no need to process claims and then this last year we have had several needs and I have grateful to have this for my 3 dogs so I can make quality of life decision without having to heavily weigh in cost as I know after deductible I'll start to receive reimbursement. I recommend this company.
Insurer: Pets Best
By: Robin Moreland
Claims process is easy and efficient
Claims process is easy and efficient. Processing is fast and fair.
Insurer: Spot
By: Yvonne Whittier