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Excellent customer service and good coverage
We've had AKC Pet Insurance for three years since we got our dog, Baxter, in 2020. We've not had to use it until this year when we had two fairly expensive incidents (including one emergency room visit and another that required extensive testing for a fever of unknown origin) The claim process was mostly pretty smooth after an initial stumble. They requested medical records from my vet, but somehow that communication didn't reach my vet. I called Customer Service and the rep (so sorry I can't remember her name--she was amazing) said "I'll take care of it and call you back." I was dubious--what customer service rep does that?? Well, she did (take care of it AND call me back) and the claim went through without a problem. Subsequent claims likewise went through without a hitch. I was a little surprised that they did not reimburse for exams, but this is apparently common practice in pet insurance and you have to pay for additional coverage for exams to be covered. I've seen some complaints about what the insurance failed to cover, but if you do some comparison shopping, you'll see that most pet insurance does not cover wellness/preventative care, spay/neuter or exams, unless you pay extra. The basic coverage is really intended for catastrophic illness/accidents or expensive diagnostic procedures. And for us, it worked very well. I would recommend AKC Pet Insurance and give 5 stars to their customer service.
Insurer: AKC
By: Susan Myers-Shirk
Website was so easy to use!
Website was so easy to use!
Insurer: Prudent Pet
By: Ann Berkley
They will not reimburse
They will not reimburse. Extremely dissappointed
Insurer: Healthy Paws
By: Tim Murry
Payment not received. New check takes weeks.
I have not received the third and largest check for a significant claim under my policy. I was told yesterday that it would take 2-3 weeks to send a new check. To my way of thinking, it should take 2 days and the new check should be delivered overnight.
Insurer: Embrace
By: B. Bryant
A must-have for any pet owner!
Embrace made the process very simple from the beginning - filing a claim is easy, their review time is speedy, and they very quickly issued payment. Great service particularly in times of pet emergency!
Insurer: Embrace
By: Alex
Swiftly processed and paid out
Swiftly processed and paid out. They were in contract communication in regards to how they are a little bit backed up and paying claims that everything went well
Insurer: Pets Best
By: Jared Litwin
Great service team answered all our…
Great service team answered all our questions and helped us find the right policy for our cats. Pumpkin offers more coverage options than other pet insurance providers and was recommended by our veterinary practice.
Insurer: Pumpkin
By: Kate