223,831+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 223,831 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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They respond so quick to my claims
They respond so quick to my claims
Insurer: Pets Best
By: Elizabeth Lopez
Misinforms their customers
I took my dog into the vet for vaccines and a check up and they discovered she needed to have two teeth extracted and a lump mass removed. I sent the estimate for this procedure over to Embrace to be pre-certified and they told me over $2,000 of the procedure estimate was approved for coverage. I proceeded with the procedure and when I submitted my invoice after the procedure, Embrace only refunded me a quarter of the amount they originally told me. I contacted Embrace twice after receiving the news about my low refund and they told me someone would get back to me with the details the next business day, no one did. No one can explain to me why they told me one amount and then refunded me something completely different. I sent Embrace another email outlining my experience with the coordinating claim numbers, amounts, details, etc. and haven’t heard anything back. I just keep receiving emails to review my experience, which I was waiting to do in hopes that Embrace would resolve this before I had to leave a poor review but they did not. This is incredibly disappointing, I don’t know why I pay for insurance for my dog when it doesn’t do much. Embrace is not a trustworthy company.
Insurer: Embrace
By: Ciera Clapp
Thanks for protecting my pet so quickly…
Thanks for protecting my pet so quickly and efficiently.
Insurer: ASPCA
By: customer
Highly recommend PetsBest!
We have had our insurance thru Pets Best for almost 4 yrs when we got our mini golden doodle. It have been so easy to use the app and submit claims. Highly recommend to anyone getting a new puppy or dog!
Insurer: Pets Best
By: Nicole P
It was very interesting and helpful…
It was very interesting and helpful Just for Pets
Insurer: ASPCA
By: George Crumbley
easy as 123
It was easy to access the website and program.
Insurer: ASPCA
By: Georgieboy5
Excellent
Excellent service questions all answered.
Insurer: ASPCA
By: Vinay Sandhu
The ease of making changes to my policy
The ease of making changes to my policy
Insurer: Sonnet
By: Vanessa
The best - Pets Best!!
I have had insurance coverage through Pets Best for all 3 of my dogs for three years now, and thankfully have never had to file a claim until now. Prior to Pets Best, I had coverage through a different provider and I am happy to say that the claim process with Pets Best has far exceeded the claim process I have experienced with this previous provider! The process couldn't be made any easier! My dog recently came down with a bad case of Pancreatitis that landed him at the emergency vet hospital with a large unexpected bill. Within less than a week of submitting my claim online (which was super quick and easy with no headache involved - just uploaded my itemized invoice), Pets Best had already reimbursed me for the entire bill minus my deductible and co-pay with no questions asked. Even better, they did so through ACH instead of check which made it even faster. The full amount was in my account within 10 days of submitting the claim. I am so pleased with the service I have received with Pets Best and will be recommending them to everyone I know. From Oakley and I both, thank you Pets Best!
Insurer: Pets Best
By: Breanna
Thank goodness
Thank goodness, we haven’t had a need to use it. It’s great to know it’s there if we do.
Insurer: Figo
By: customer