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Thank you
Thank you for your recent claims review for Ellie! She has been having ear infections and I appreciate the ease of the claim and quick turn around time
speedy claims process
Very speedy claims process. I am very impressed. Website is easy to navigate also.
Insurer: Spot
By: Angela Zhao
Fetch makes like easier, but customizable notification preferences would be helpful
Fetch makes it extremely easy to submit and receive reimbursement for medical expenses. I've submitted a few insurance claims through your company, and while I appreciate the prompt acknowledgment, I would like to provide some feedback regarding the notification process. I believe there is room for improvement in terms of allowing customers more control over how they're notified during the claims process. Specifically, I would appreciate the following enhancements: 1. **Customizable Notification Preferences:** It would be beneficial if customers could choose their preferred method of communication (email, SMS, phone call, etc.) for claim updates. Some individuals may prefer real-time notifications via text messages, while others might prefer email notifications. 2. **Frequency Options:** Providing options to adjust the frequency of notifications would be helpful. For instance, customers could choose to receive updates only when significant milestones occur (e.g., claim approval, payment processing) rather than for every minor update. I believe implementing these enhancements would not only improve customer satisfaction but also streamline the overall claims management experience. As a loyal customer, I value transparency and control over my interactions with your company. Thank you for considering my feedback. I look forward to seeing improvements in the notification system.
Insurer: Fetch
By: Steven Curry
Quick responses
Thanks for being quick with the financial reimbursement.
Insurer: Spot
By: Gaye
We've had Fetch since we adopted our…
We've had Fetch since we adopted our cat 7 years ago and have been very pleased with their service. It is easy to file a claim through the app and their response is immediate. We usually get our payment within a couple of days and it is directly deposited into our account.
Insurer: Fetch
By: Sue Hardgrove
Great experience all around
Payouts are quick, it’s very easy to submit claims. Customer service has been great at answering all my questions and very quickly.
Insurer: Fetch
By: Shelby Grangruth
Figo is a scam
Not a single claim has been honored. Not a single penny for a weekend long hospitalization for accidental poisoning. If that isn’t what insurance is for, then I don’t know what is. I am about to try one more time then I will file a complaint with the insurance board. This must be illegal.
Insurer: Figo
By: Very unhappy customer
Caring for my pets!
Figo representatives are caring and understanding when you need help. My experience has been that Figo is user friendly and prompt when you file a claim and the refund for your claim is in the bank within days.
Insurer: Figo
By: Deborah
So worth it!
I am a big of pet insurance in general. Unless money is no issue for you, it is great peace of mind to know that you don't need to cheap out when your pet gets hurt or sick - you just do what needs to be done when you are covered with insurance. PetPlusUs in particular is easy to deal with, pays claims very quickly and has lots of options for you to customize your plan to fit your budget and risk tolerance. Highly recommend!!
Insurer: Pets Plus Us
By: Kathleen
Healthy Paws is the best!
Healthy Paws is fantastic. We have never had issues getting out pets' emergency cares covered, and the customer service at Healthy Paws goes above and beyond, even reaching out to check in after hospitalizations, and sending condolences when our pets have passed. I truly can't recommend Healthy Paws enough!
Insurer: Healthy Paws
By: Samantha