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Really surprised at how aggressively…
Really surprised at how aggressively monthly premiums increase after sign up. No claims I’ve made have been approved, so not sure how worthwhile this coverage really is.
Insurer: Trupanion Canada
By: Bill
Lukewarm on Trupanion
Trupanion used to cover a lot more stuff, now it seems like denial of claim is automatic. Then I get a $14/mo increase because my dog is one year older, with less than 30 days notice. $75/month?! What will it be next year?
Insurer: Trupanion Canada
By: Holly
RUN!!!! THEY WILL ROB YOU!!
I had submitted a claim and had to wait 2 and a half months just for it to be denied!!! They denied my claim based on the fact that the clinic had the wrong adoption date, which was an admin error. I even had the actual adoption papers from the breeder to prove my claim and they STILL denied me. This company DOES NOT CARE about its consumers. VERY UNPROFESSIONAL after multiples calls I was told it takes 6-8 weeks for a simple stool sample claim. I DO NOT RECOMMEND THIS PLACE! THEY STEAL YOUR MONEY AND SCAM YOU. I refuse to pay them another penny!!!!!
Insurer: Trupanion Canada
By: She'z Royalty Collection
Glad I learned about FETCH
I called because I thought my dog’s current policy (with a massive company) didn’t cover that much and the people who work at my vet’s office have FETCH so I called and spoke to Joshua S. He was so patient and answered all my questions including questions from a friend who stopped by - I just signed up!! If Joshua is any indication of the customer service at FETCH it’s a win win for my dog!!! My dog doesn’t have a lot of issues but it’s good to know he’s got good coverage!
Insurer: Fetch
By: Betsy A
Prompt and Professional
I have been a Healthy Paws customer for more than 10 years. One of my dogs recently went through cancer treatment, and Healthy Paws' quick reimbursements made the "journey" easier and saved me so much money. If you sign up for direct deposit (instead of having checks mailed to you), the wait from filing a claim to reimbursement is less than a week. Whenever I have experienced a delay, it's been due to one the following: 1) My invoice was incorrect -- for instance, the bill for a medication purchased on Chewy.com should be the one entitled "Final Details," not just "Details," because "Final Details" includes any discounts. (Once when I submitted "Details," Healthy Paws sent me an email asking me to submit an invoice with my claim, so I was very confused. Understandably, there are many types of bill headings, but the email could have been clearer. I had to call to find out what was wrong.) 2) Paperwork was incomplete -- always provide every page, even if the last page merely shows that you have a zero balance at the vet's office. 3) The claim needed medical records -- ask your vet for a pdf of the relevant medical notes so that you can attach them to your claim. After Healthy Paws knows about a pet's condition, you don't need to continue providing records regarding, say, the monthly medication. The Healthy Paws' website is easy to navigate, so look at the list of plan exclusions and how reimbursements are calculated because it differs from human medical plans. I recommend calling to ask questions because the reps are helpful. No insurance is perfect because a pet owner wants low premiums with full coverage. But, whenever I experience unexpected vet visits, I am always thankful that I have Healthy Paws. You never want to delay or avoid treating your pet just because you don't have insurance.
Insurer: Healthy Paws
By: Pet Owner
Loved Joshua's customer service.
Joshua S was so helpful and patient with me, answered all my questions, made sure to explain every detail. Had to call him twice to get it done.
Insurer: Fetch
By: William Riera
Our Goldendoodle had rough year…
Our Goldendoodle had rough year (seizures and Valley Fever) Figo was quick on all claims and communicated if more info needed. App easy to use….
Insurer: Figo
By: donna reckelhoff
The claim was paid within a few days.
It as a simple transaction and questions answered while I was on the phone.
Insurer: Spot
By: Lana Walsh
Enrolling our dog was very easy….things…
Enrolling our dog was very easy….things are spelled out appropriately and terms are easy to understand. Hope to enjoy this relationship as our pup grows!
Insurer: Trupanion
By: Linda
Affordable Pet Insurance
We switched to Furkin due to affordability of premiums for our cats. Furkin offers a multiple pet discount when you call them to add pets to the insurance. It took 3 weeks to process but the claim was paid out 80% minus the deductable. If you need affordable pet insurance Fetch Pet is it!
Insurer: Fetch Canada
By: Krista Langdon