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Nothing but canned responses
In addressing the recent interaction with Healthy Paws, I am compelled to express my profound disappointment in their handling of customer concerns. The company’s response, both via email and over the phone, appeared to be a standardized, boilerplate reply, clearly crafted to align with HR guidelines rather than address the specifics of customer grievances. The email I received bore the subject “Action Needed,” yet, paradoxically, led to the unilateral cancellation of my policy without any required action on my part. This experience raises serious questions regarding the integrity of Healthy Paws and their commitment to service, especially for long-standing customers. It is crucial for all policyholders, particularly those with aging pets, to be aware of the potential disparities in treatment and the inequities that may arise as a result. This situation underscores a worrying trend in the company’s customer service practices that deserves scrutiny and public awareness.
Insurer: Healthy Paws
By: sasan sazgar
The agent was uplifting
The agent was uplifting, had a passion for the animal world, and quite knowledgeable. She took time to care.
Insurer: Prudent Pet
By: Tammy Wicker
Josh Sabado was extremely helpful and patient.
Josh Sabado was extremely knowledgeable, patient, and helpful. He answered all of my difficult , confusing questions. We locked in the provided rate and Fetch is now our Bichon Frise’s health insurance provider. Compared to the 7 pet insurance companies we looked into , Fetch has the best rates.
Insurer: Fetch
By: Maureen Akunwafor
Dependable and timely with payouts!
Dependable and timely with payouts!
Insurer: Trupanion
By: Keith Davis
Spot has been a good insurance company…
Spot has been a good insurance company to work with. They make the claims process easy and explain what is covered and what is not on each payment. Everything is laid out clearly so we know what we will be paying.
Insurer: Spot
By: Dori Smith
Excellent customer service
Rebecca was excellent and very helpful! She thoroughly explained the process and levels of coverage and was one of the main reasons I finalized everything.
Insurer: Prudent Pet
By: Lisa Taylor
Best decision was to get pet insurance…
Best decision was to get pet insurance with Petsbest.
Insurer: Pets Best
By: Zachary Harrison
The sales rep took her time
The sales rep took her time and explained the ins. She went way out of her way to assist with this purchase. I changed pet insurance companies better value for the amount of money.
Insurer: Prudent Pet
By: Tom Sonson
You must review the pre-existing conditions
You must review the pre-existing conditions of the policy. They don't cover anything really. Very unhappy with their coverage decisions.
Insurer: Trupanion
By: customer
First experience with pet insurance
I used your chat line and the lady was very friendly and answered all my questions. When I was comfortable with her, I spoke to her on the phone.
Insurer: Trupanion
By: Yoda